Jonas
Unreliable ID verification, if it fails, you can never apply again
I tried to apply for an account together with my wife. We had to scan our driver's licenses and then take a selfie. For both of us, the app said the the driver's license and selfie were submitted successfully. But when I went back to the application, it said it was denied without stating any reason. I had to call customer support and they said the biometrics check for my wife had failed and now neither of us can ever apply for an account with them again. I wouldn't mind redoing the application and maybe using a different ID with a better picture, but to ban us from ever applying again is completely unacceptable. How many people can't open an account because the 3rd party app that collects the biometrics has a glitch?