PhenocalReviews of phenocalstore.com

Response from PhenocalOct 28, 2020

Dear Valued Customer, We certainly appreciate your feedback. If we are able to implement any changes, it will come because of the types of constructive comments that you provided. Healthy Regards, iHealth Fulfillment

Response from PhenocalOct 15, 2020

Hello Robin, We regret to hear that you are not completely satisfied by your purchase of Phenocal. Is it possible that something in your diet is potentially compromising optimal absorption and utilization of the nutrients of the product and initiating an adverse reaction? Absolutely. The effectiveness of any supplement depends on a combination of following a healthy diet and adhering to the correct recommended dosage. Additionally, each persons system is unique as it relates to tolerance and/or reactions to any supplement. So if a person were taking a medication or an over-the-counter product it could be an impacting factor. If you would like to return your purchase we would be more than happy to satisfy your request. Please email us at [email protected] or call us at 888-675-0241 or 888-211-8468. Here are our phone support hours: Monday to Friday 9:00 AM - 12:00 MN EST Saturday - 10:00 AM - 5:00 PM EST Sunday - 12:00 PM - 10:00 PM EST We appreciate your business and your complete satisfaction is our number one priority. Healthy Regards, iHealth Fulfillment

Response from PhenocalOct 15, 2020

Hello Holly, We regret to hear that you are not completely satisfied with your purchase of Phenocal. We rarely ever have a customer that is dissatisfied with the product, in fact, most of our customers are repeat buyers month after month. But of course, some individuals do have a unique response to the product as they do with any supplement. I just have one question for you. Have you been following the recommended daily use schedule? Getting back to your request, as you know we offer a 60-day return policy on the products that we sell. To reiterate our Money Back Guarantee policy: https://www.phenocalstore.com/pages/terms-and-conditions You'll receive a 100% full refund of the purchase price of the product(s) that you ordered, you will be responsible for all original and return shipping costs. Please note that our return policy allows for a maximum of 1 (one) opened bottle of product to be accepted as a return, we will not accept more than one opened product of the same product to be refunded. If your order was part of a multiple unit order (of the same product) all other remaining bottles being returned must be completely sealed and un-tampered with in order to receive a refund. If those units are opened then you will not be refunded for them. If those units have remained sealed and un-tampered with you will also receive a 100% full refund of the purchase price on them as well. Your approved Return Authorization Code # is: IHF-PHN11300 Your refund will be processed ONLY if you follow the instructions below. Here is what you will need to do: Required with all product returns: 1) Please note, all approved returns must be sent via Federal Express, UPS, Airborne, DHL or certified and insured U.S. Mail to the below address. For security reasons, please be advised that "walk-in" returns are expressly not allowed. Our returns processing center is monitored by proactive safety and security technologies and measures restricting access to approved personnel only. Absolutely no exceptions are allowed. Returns should be sent through mail only to the below address: iHealth Fulfillment 80 Red Schoolhouse Road Unit 109 - R Chestnut Ridge, NY 10977 2) Please provide us with a copy of your invoice that came with your order. If you do not have that invoice, please provide us with your full name, address, and phone number on a separate sheet of paper. 3) Please remember to write the Return Authorization Code (RAC) on the outside of your return package. By doing this, we can ensure that your refund is submitted in a timely fashion. It is also recommended to get delivery confirmation and/or tracking on the return shipment as we are not responsible for lost packages. 4) Items must be returned by a service that supports delivery tracking information and insurance services on all items in the return. Examples of such services are: UPS, FedEx, and USPS Priority Mail with delivery confirmation and insurance service added to the package. 5) The tracking number should be kept until your refund is issued. If your return fails to arrive or is lost in transit, this tracking number should be provided to customer service. If this number cannot be validated by the shipping agency (USPS, UPS, or FedEx) no refund will be issued. 6) Insurance should be purchased by the customer on all return items through the shipping agency (shipping charges to you or from you cannot be included in insurance). If insurance is not purchased and the returned item(s) are lost in transit, damaged or stolen it is the customer’s responsibility to meet the loss of these items and no refund will be issued. 7) Item(s) must be packaged carefully for returns. 8) Returned product(s) must be in its original containers or original product packaging that the product was contained. Failure to include the container/packaging will nullify your eligibility for a refund. Items must return in the same condition it was shipped in. 9) Customers are responsible for return shipping and any costs associated with it such as return shipping supplies, taxes, and duties levied by customs (International orders only). 10) Original shipping is non-refundable. 11) Refunds will be issued to your credit card or payment method charged on for your original order. Thank you for trying our products. Healthy Regards, iHealth Fulfillment

Response from PhenocalOct 8, 2020

Dear Mark, Thank you for your feedback. Our records show that the confirmation was sent to you on 05 Oct 2020, 03:47 PM. If you could get a chance, can you try checking your spam or junk folder? We sincerely apologize for any inconvenience and we look forward to hearing from you again. Regards, iHealth Fulfillment

Response from PhenocalSep 28, 2020

Dear Robin, We regret to hear that you are not completely satisfied with your purchase of Phenocal. If you would like to return your purchase we would be more than happy to satisfy your request. Just respond back with a return request and we will get the process started for you. Please call us at 888-675-0241 or 888-211-8468. Regards, iHealth Fulfillment

Response from PhenocalSep 17, 2020

Hello Lee, We are extremely sorry for the delay in delivery of your order. I will be advising our shipping department to issue a refund and you will be contacted via email once the refund is processed. We do apologize for the inconvenience this may have caused. Healthy Regards, iHealth Fulfillment

Response from PhenocalSep 22, 2020

Dear Karen. Thank you for your feedback. As per our records, you have requested a return and your request was approved. Regards, iHealth Fulfillment

Response from PhenocalAug 26, 2020

Hello James, We regret to hear that you were not satisfied with the product. We do offer a 60-day money back guarantee. Please refer to the official site. Regards, IHealth Fulfillment