PhenocalPhenocal is listed under Personal Care.
Phenocal (phenocalstore.com) has 379 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 28 reviews with 3 stars · Clear filters
Nanette
Have to actually try before I review just got todau
Response from PhenocalMay 17, 2024
Dear Valued Customer, Thank you for your review. If you have any questions, please email us at [email protected]. Healthy Regards, iHealth Fulfillment
Loretta G.
At this time I only received my order and can not evaluate
Response from PhenocalApr 3, 2024
Dear Valued Customer, Thank you for taking the time to submit this review. We truly appreciate your business and look forward to servicing your next order. If you have any questions, please email us at [email protected]. Healthy Regards, iHealth Fulfillment
karen S.
Just too new only started 3days ago. Not really energized yet Seems to be working on appetite. No weight loss yet Come back to me in month & I'll give you the full update
Response from PhenocalMar 26, 2024
Dear Valued Customer, Thank you for taking the time to submit this review. If you have any questions, please email us at [email protected]. Healthy Regards, iHealth Fulfillment
Niall M.
I ordered the maximum amount of Phenocal capsules for delivery to UK. I received a customs and vat charge from Royal Mail for the package. I had to pay 29% of the total cost of the order to UK revenue so as to get the product. Just be aware that your package will be checked by Border Patrol, your package stopped and you will be liable for any charges. The Phenocal store T&C's state that the buyer is responsible for local taxes. Phenocal Store will stand behind their T&C's which is on their website but you must check these out. I would have ordered a smaller amount which would possibly come in at the lower threshold levels for UK revenue. I was disappointed with the fact that this condition was not more visible on their website. Lessons learnt for me. Hopefully for you also. The buyer will need to factor in this additional cost when ordering their product to the UK.
Response from PhenocalNov 19, 2020
Hello Niall, We understand that you were charged an additional fee when you received your package. We apologize for the inconvenience. Unfortunately some countries charge additional fees on certain products when importing them. A full summary of our international policy is as follows: International Orders International Orders are shipped via USPS Global Priority Mail. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below). Please note: Customs has the authority to hold and process a package for up to 4 weeks. iHealth Fulfillment will NOT consider a package “lost in transit” until this time has lapsed. iHealth Fulfillment will not, and cannot, be responsible for the policies and procedures of the Customs Department of any country. International Shipping Restrictions: 1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. 2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import." 3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed." 4) The customer is responsible for any duties or taxes that may apply. This excerpt can be found at on this page (please cut and paste into your browser) http://ihf.zendesk.com/entries/475564-international-shipping-charges-options Again, we truly apologize for the inconvenience but this is truly something that we have no control over. Regards, IHealth Fulfillment
LP
Customer Service was 5 star but the product did nothing for me.
Response from PhenocalOct 13, 2020
Dear LP, Thank you for taking the time to submit this review. If you are not satisfied with the results, you may send us a return request so we can give you a return authorization number for as you know we do offer 60 day money back guarantee, which begins from the time that you place the order. We really appreciate your business. Please let us know what we can do for you in the future. You can speak to one of our professional customer care agents to assist your further. Our toll free numbers are 888-675-0241 or 888-211-8468. Healthy Regards, iHealth Fulfillment
Brittany R.
Shipping was fast, but I have not really noticed any weight loss at all, even with exercise.
Response from PhenocalApr 7, 2024
Dear Valued Customer, Thank you for your review. Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary. Thank you for trying our product. Healthy Regards, iHealth Fulfillment
JoJo
had to call several times, they did call back,maybe bc they are working from home bc of the world issues going on but we do need to practice patience and the order was made so hope good results will come from it
Response from PhenocalApr 7, 2024
Dear Valued Customer, We appreciate you bringing this matter to our attention and apologize for any inconvenience . We only recently became aware of this issue. We strongly recommend that you email us at [email protected] or call us. Our toll free numbers are 888-675-0241 or 888-211-8468. Here are our phone support hours: Monday to Friday 9:00 am to 12:00 mn EST Saturday - 10:00 AM - 5:00 PM EST Sunday - 12:00 PM - 10:00 PM EST Healthy Regards, iHealth Fulfillment
Annette D.
I could not buy other supplements
Response from PhenocalApr 7, 2024
Dear Valued Customer, Thank you for your review. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free numbers are 888-675-0241 or 888-211-8468. Here are our phone support hours: Monday to Friday 9:00 am to 12:00 mn EST Saturday - 10:00 AM - 5:00 PM EST Sunday - 12:00 PM - 10:00 PM EST Healthy Regards, iHealth Fulfillment