Phat Performance PartsReviews of phatperformanceparts.com

ordered CFR mufflers in Feb 2018, they said could take 3 to 6 months to get. No problem, these were mufflers wanted. Aug 2018 no mufflers, started making calls and got all kinds of excuses, a guarantee their being shipped. Did not happen. After cancelling order in Sept, had to make more phone calls why monies not credited back, even told over phone it was done. Now twice by email told it was done, STILL not done. BBB has been contacted along with Visa doing a investigation for what that's worth. Dec still not seen 649.95. How can they get away with this?

If you think the prices are to good to be true you are right, If you buy from these guys you are going to have a bad time. I'm down $900 for a part they advertise, don't stock and cannot source. Cannot get a refund as they don't answer emails or communicate. I'd rather spend a weekend at a hotel run by the Taliban than try another purchase through Phat performance. Run far, Run fast!!

have been waiting 29 days for a seat I ordered that was to take 14 to 21 days. No one returns my emails or phone calls. I was told it was being made by Lepera, I called Lepera and the have no record of the order. I called Phat again and the person told me owner would call me back. He did not. I called again after 3 hour because they were closing. When I asked for the seat or a refund I was told he couldn't help me and that I had to send a email for a refund and that refunds were only done on Sunday. They SUCK!

Ordered clutch parts that were listed "in stock" and typically ships same day. That was now going on five days ago and still no shipment. Also no response to my email asking about shipment and, of course, no response to my telephone call that went to voice mail. I'd have purchased from another vendor but didn't because it was listed as a quick shipment. I tried to cancel but their system wouldn't allow it because my order was too far along in the process. Too far along?? Pick up the box with your hands put it in a box, label it and ship it...too far along my behind. That was two days ago and it still hasn't shipped. A week went by and no clutch parts, no comms from seller so I telephoned...again and again. Finally spoke to John who said the owner is working with the manufacturer to get the parts and I can talk to the owner. Really?? I told him to just cancel the clutch. No can do over the phone. I need to send an email. Really?? cuz you were just going to have me talk to the owner about his business with the manufacturer. I sent a cancellation email and asked for a confirm. Nothing. A week goes by and send another asking for a confirm. Nothing. Get the charge card bill and I'm charged for the merchandise. Now I'm jumping through hoops with the credit card company proving that i cancelled the clutch. DO NOT BUY FROM THIS VENDOR UNLESS YOU WANT SLOW SHIPPING AND NO CUSTOMER SERVICE.

Do yourself a favor and shop somewhere else.

I despise being lied to. There is absolutely no place for a company to repeatedly lie about shipping an order in today's market. I guess it's time to file a claim as its been over thirty days and I'm still being told 'two weeks', 'next week', or 'tomorrow' or whatever pops into their mind at the time. Phat Performance Parts was exceptionally quick to take my money, wish they had a little bit of that motivation to actually ship products.