P.F. Chang'sReviews of pfchangs.com

I visited P.F. Chang’s London earlier today for a business meeting. Our host, Silky, was outstanding warm, welcoming, and truly an amazing personality. We look forward to returning to P.F. Chang’s because of the wonderful experience Silky created. Please extend our sincere gratitude to her.

Great service Nikhil, thank you!

The food was great and the service excellent! We went on a Friday about 4pm, so we beat the rush. Daniel was our server a couple weeks ago and we asked for him again this time. He is a great server and we will ask for him again if our normal server Catherine isn't working.

John was an absolute lifesaver in resolving a frustrating issue with Uber Eats. They charged me $94 for an order I canceled within just 28 seconds, and refused to issue a refund, claiming they still needed to pay P.F. Chang’s. When I couldn’t get through to an Uber manager (they insisted on taking a message and promised a callback within 48 hours), I called P.F. Chang’s directly. They connected me to their manager, John, in under 30 seconds. John jumped right in—he confirmed they weren’t preparing the order and told Uber there was no reason to withhold my money. When Uber backtracked and said the refund wasn’t possible because the cancellation happened too quickly for their system, John offered to cover it from the restaurant’s side if needed, just to ensure I got my refund. Even though the situation was stressful, John’s kindness went above and beyond. He’s even sending me a gift card so my family can enjoy a meal at a P.F. Chang’s location in our city, five hours away from the original spot. In a world full of corporate headaches, it’s refreshing to encounter someone like John who treats people with genuine care and empathy. Shame on Uber Eats for their poor handling—major props to John and P.F. Chang’s!

Great experience at P.F. Chang’s! The service was excellent—friendly and attentive. Our food came out super fast, and everything was fresh and flavorful. Definitely coming back.

Holly is incredible! Professional. Helpful. Friendly.

The GOAT of PF Chang’s: a huge shout out to Nicholas DiGilio for consistently delivering the highest level of world class service. Thank you again for your hospitality! The city of Troy loves you.

Usually I don’t like to say bad things but we were really upset. Because it happened to us 3rd. time not eating anything and walked out in last 3 years. Yesterday we were at West Chester P. F. Chang place. The waiter’s were not paying attention for almost 25 minutes after sitting. I really think it’s best we should not go this place because no one is paying attention and care enough for the customers. I guess The place was not that busy also. Previous days June 15th. 2024 and in November 3rd 2023. Just wanted to let you know.