P.F. Chang'sReviews of pfchangs.com

went for a birthday celebration, waitress was overwhelmed 10 in our group told her ahead it was a birthday celebration never received the cake and candles that they offer for birthday. Bill over 250. I was very disappointed. Suggestions don't go for birthday celebration location the fountains

Service from the manager was extremely disappointing. While the waiter was polite and helpful, the manager’s behaviour was disrespectful and showed a complete lack of concern for both staff and customers. I visited on Sunday 3rd May at approximately 7:30pm. The manager initially took our order, but then passed us over to a new member of staff. Unfortunately, a glass was broken and some of it ended up in our food. We informed the waiter, who was very understanding and initially offered to replace the food at no extra cost. However, the manager refused to provide new food and intended to charge us regardless. Instead of addressing the situation directly, he chose to speak to the waiter privately on the stairs rather than coming to us himself. He then sent the waiter back to deal with the issue, which was unfair on him given the circumstances. The waiter, whose name sounded like Shurvin, handled the situation professionally and remained courteous throughout. Our bill was over £100, yet the manager showed no willingness to take responsibility or even speak to us. A simple conversation and apology would have made a significant difference, but this was completely lacking. I have visited many times before, but this experience was so poor that I will not be returning.

When we entered the establishment we were told we had to wait bc there weren’t enough staff. Once seated, the waiter took far too long to take our order and serve our drinks. From beginning to end it took nearly two hours to get our dinner served. For an $85.00 meal for two, we expected better.

I went to P.F changs today our server PAULA was so rude didnt even talk to us reached over the table mulitple times didnt even say excuse me she was waitressing everyone else but us we asked her for a plate and she got it off another table horrible experience she didnt deserve that $41 tip

PF CHANG'S IN SHERMAN OAKS is an AWFUL restaurant. The dinner portions are so small. Very expesive. And if you order "take out", they will be sure to screw up your delivery. Mine was 2 hours late. I WOULD SAY..........N E V E R E V E R..........order from PF CHANG'S IN SHERMAN OAKS

After I posted my review here, the senior restaurant manager, Mrs. Natalie Guignard, emailed me on Feb 2nd, 2026, asking me to contact her (as shown in the screenshot). I replied the very same day, and again on Feb 2nd, 2026. And do you know what response I received from her? None. Let this serve as a warning to all customers and a clear example of how this company handles complaints about its service. Since they already know the mall will be demolished soon, it seems they simply do not care about addressing the problems that occur, because they won’t be here much longer. Deeply regrettable!

The frozen food under the name "home menu, Mongolian style beef" that you find in the grocery store is really disgusting. It not only has so much sugar it taste like you're eating a very sweet dessert the flavors are also nonexistent beyond the sugar.

Horrible Customer service and the fried rice was undercooked