P.F. Chang'sReviews of pfchangs.com

Worst $30 meal of my lifetime. So many negative aspects that will just say, will never be back.

I was sitting at the bar just trying to get a drink. A girl by her self. Waiting for husband and daughter to walk around Grandscape! Bartender never came to me to say hi or ask what I wanted to drink. I asked the bartender in the back for a drink menu and still the bartender never came around. I waited over 20min with no help. I'm thinking if bar is so crowded that you need to get to 2 bartender to help out maybe you should pay 2 bartender. I went to a different bar and was greeted and help right away! (Sorry for bad English)

I dined in the PF Changs in West Chester, Ohio, near Cincinnati. The experience was not good. My wife called for reservation for 5:15 and was told they booked all the way until 7:30PM. They fit us in at 4:15PM. We got there and there was not more then 8 parties in the main dining room. The service was very slow and out server seemed uninterested in us. She would disappear for 15+ minutes at a time. Food was average and service marginal at best. The unit like it had died but no one told them. Well not go back. Hope they survive. RichardStracke, Fairfield, Ohio 513-874-0710.

This is not really a review,,,you people give us a receipt and when when we go online to get our points, we give you all the details thats on our receipt, and you keep asking for a 23 digit number thats suppose to be on the receipt,,,does not exist,,,,I am pretty much done with Changs,,,,too much trouble!!! you know they are a lot of good Chinese restaurants nearby????????

Terrible... David the manager is a very bad manager. My son went to get a job there and after an hour of talking and filling out paperwork, David decided since my son considered Applebees for employment that he no longer was welcome to work for PF Changs, he dismissed him for that reason. our entire family will no longer be a customer at that location.

My 8 friends and I came for a dinner today hoping to have a nice time.The restaurant looked impressive.As we were about to order and requested NO OYSTER sauce in our dishes we were informed that a chef will not be able to prepare any of our dishes.Why?We had to order from a gluten-free menu that only had 4 choices for an entree.The meal was awful. I will never go back. I had never paid more for such a bad meal. I regret for not leaving instead of ordering awful tasting meal.

I went to have lunch with my daughter today at the waterfront. our table was sticky and I. had to clean it . the divider between booths was covered in finger prints and didn't look good. the place was empty and the service was less than adequate. I asked for spicy and my dish had no spice. the highlight was leaving. it's been a long time since I was there and now I remember why. Think twice about going there.

On May 10 at 6:08pm, I made a reservation with Jill for a party of 12 for May 22 at 4pm. Jill advised reservations are normally made for parties of 10 or less, and my confirmation may say 10 but she has me reserved for a party of 12. Upon arriving at the restaurant, I advised the hostess of my name and party size. Jennifer, a manager at the restaurant immediately jumped in and advised reservations were not being made for parties over 10. I advised her of who I spoke with and she stated Jill was not a manager and she proceeded to call for another party to be seated. After waiting for someone to seat those of us who had already arrived, we were seated and 3 additional members of our party arrived which totaled 9 individuals. I asked the server, Holly if we could get an extra chair at the end of the table and she advised she would need to check with her manager. The manager, Jennifer, sent Holly back to the table 3 times to relay information regarding why they could not accommodate any additional guests instead of addressing the situation herself. We were told a chair could not be added for safety and COVID reasons and no more guests could be added. I advised there were 9 people seated and our reservation was for 12 and the manager should come to the table instead of involving the server. Jennifer could be seen rolling her eyes and pointing at our party along with the other young ladies at the front desk. She never came to the table, instead she passed us several times rolling her eyes and another gentlemen came to the table, but never introduced himself. He basically stood there and starred at us until I began to speak. He stated he was just going to wait until someone raised their hand to say they were the person to speak with, which is not a good way to communicate with guests. However, I explained our concerns and he counted the individuals seated and stated a chair could be added. At this point 3 of our guests left as they felt uncomfortable and decided not to eat at the restaurant. At no point did anyone apologize for the way were were treated or for the information I was given by Jill, except Holly. The so called managers did NOTHING to try and make the situation right. I am very displeased with our experience, especially after spending over $200 at this location and after having great experiences at PF Chang's in my area . This was bad business, poor customer service, and poor judgement on the managers who based on this experience should receive additional training. I will never eat at the Jacksonville location again!