Personal Trainer FoodReviews of personaltrainerfood.com

You can never get a person on the phone and when you do they act like they have no knowledge of anything and if you live chat you get the same same person every time and the chat will just end for no reason and you have to start again I was suppose to get a refund because they messed up my order they had somebody else name and address like this where my food was about to get delivered somewhere in California and I live in Chicago I finally spoke to someone on live Chat and they said that something happened in the computer and they canceled my order and I would get a refund that has been a month ago and I have a whole new order that has been delivered and I still haven’t got the refund from the canceled order. Customer service is not good here.

My order was to arrive in 2 days and it arrived in 5 days. I tried to contact the company several times and even at 10 in the morning was told that it was not their normal business hours. I was worried about the quality of food. The dry ice was all gone and all the packaged food was wet on the outside of each package.

I’ve sent numerous emails regarding open packages of veggies and eight missing proteins in my shipment. All emails sent to Jake No response!

Package can 1.5 weeks after it was scheduled for delivery

BE SURE AND READ THE TERMS & CONDITIONS. So, my box gets here a couple of days late. Then when I open it, everything was thawed. It stunk so bad I cannot tell you. It looked awful and there's no way I would ever order it again. So, I called and told them what happened and that I just wanted a refund and go on my merry way. But NO! They would either send me another box (never would try it again) or I could send them back the thawed, stinky food in their box at MY EXPENSE! She was nice but that's the only thing they would do. If I did that, which I did for $50 which was the cheapest, they would give my refund back. SO, IT COSTS YA $50 TO RISK BUYING THIS FOOD! If they had done what was right, I would right now be telling you a much better story of how they took care of me, even though I did not want their food anymore. Good luck people!

Order arrived melted. Replacement order was a week late and also arrived melted and hot. Third replacement order took two more days just to get order processed so cancelled. Although I have been a fan of their foods and program for several years their service has gotten unreliable.

I've had the plan before, but now is not a good time to order. My food arrived defrosted, so basically ruined. They haven't responded to my request for a refund yet, and it's been a week.

Please read the fine print! I was sent an auto shipment and my account deducted 201.00 without my consent. Not a happy customer. I was not given the option of changing my food! They just sent me I guess the same selection from my first order which included quite a few things I didn’t like.