Personal Trainer FoodReviews of personaltrainerfood.com

I was a long-time customer but my recent order was terrible. The first order arrived two days late, the food was defrosted and the packaging on the food was open so the contents spilled all over. PTF sent a replacement order at no charge. This time it arrived one day late, which caused me to miss going out of town because I had to wait around for the delivery. Luckily it was still frozen this time but 15 packages were open and 6 items were missing. When I contacted customer service asking for a refund, they shorted me about $11 and when I asked where they came up with their calculation, they ignored me. I will never order from this company again. I have felt the quality has been declining over the years but this was the absolute worst experience.

I tried to get food from you twice both times the food was delayed by Fed Ex. I spoke with customer service and was told that since the pandemic you've had some delayes from the carrier. I would think if since this is to be consumed by humans you would over night the product instead of taking a change on such delays. My 1st package I received was completely thawed. I refused to eat it. This was all happening while we were experiencing upper 90 degree heat. Not a good look for a 1st time customer.

Definitely not Personal Trainer Foods problem other than their choice of delivery agents. FedEx failed miserably on their first attempt at delivery in that it was 3 days late and completely thawed by the time I received it. I'm currently sitting at home waiting for the 2nd attempted delivery and it's already 2 days late. What do you think? Will the food still be frozen? Right!

FedEx didn’t deliver on the day it said it did - so the box never came to my door. Then two days later I get spoiled rotten food sitting by my door, it damaged my floor, smelled terrible and I never got a refund. I cancelled after that.

I’ve been a customer for a while and this last plan I ordered was never delivered to my house. When I was a able to find out where it was left via FedEx....it had been almost 5 days after delivery and it was a random FedEx location not even close to my house. I reached out to support they said I they’d replace the box, and send it to my house. I asked out a refund or even a credit....have t heard back since. So thus far I’ve spent well over $600 and have yet to receive one box

I have ordered trainer food many times before, yet this time I was very disappointed. There was no hot ice left in my bag and everything was defrosted when it arrived. When I reached out to customer service to tell them this their response was "please let us know what defrosted" as if I had not already specified all of it. I know there probably was a delay with the recent weather, but I responded to the last email and still have not heard back from them or had any food to replace what I deemed questionable. I hope they reach out soon.

The price went up way too much.

The food was really not good 😔 I couldn’t read any of the packages to know what it was or cooking time. Very disappointed