Ryan
Food is good, customer service is lacking
The food tastes good as usual. I still have not received my order of 4 packs of the chocolate shakes form 2 orders ago so I gave up.. SO the 2 stars is mostly derived from poor customer service.

Hello! As you can see, people love our food. We think you will too! And here's something you'll really love: losing weight eating real foods you enjoy! We serve juicy meat entrees, select vegetables, morning breakfast classics, and tasty snacks. We don’t serve: TV dinners, or cheap processed fillers like starchy noodles, rice, and sauces.You get generous portions of food to fuel your healthy lifestyle and keep you satisfied. All our plans let you choose your own menu so you can select foods you know you’ll like.Our perfectly prepared, balanced meals are delivered right to your door. There’s no shopping, cooking, or cleaning. All you do is heat and eat. Order a single 28-day box of food on your schedule, or set up a subscription plan. There’s no lock-in; skip, or pause when you want— and there’s no fee to cancel. Discover the quality, convenience and great taste of Personal Trainer Food --order today!Here’s to your weight loss success!Shop PlansHow It Works
Personal Trainer Food (personaltrainerfood.com) has 2,599 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ryan
The food tastes good as usual. I still have not received my order of 4 packs of the chocolate shakes form 2 orders ago so I gave up.. SO the 2 stars is mostly derived from poor customer service.
M S.
The food is ok, but they never sent the extra sauce I paid for. I've reached out 3 times and each time they say they are shipping it, but I have never received it. Don't think I'll order again.
Kate
Everything was freezer burned and tasted stale.
Louise C.
We did personal trainer years ago and lost a lot of weight. The food was good, the packaging held up nice and price was comparable to other meal plans. This time the food is pretty tasteless, several of the bags didn't hold up to being microwaved and it's very expensive even for subscription customers. Also, the website was difficult to maneuver.
Peter H.
1. Poor substitutions for what I truly ordered. This is why I stopped using PTF years ago, and I’ll probably cancel again. You provide the ability to have a customer curate what foods they desire, but then make mistakes / bad substituions in EVERY order. 2. I live in Florida, the packages are barely cool when delivered. All of the ice has melted already. 3. Lack of response to emailed feedback.
Nick H.
Description and instructions rub off of the packaging very easily Navigating through to make a change to subscription is difficult, almost like it’s that way on purpose
Stacie
Breakfasts taste good, but always at least half of them show up crushed into tiny pieces. Also, I pay extra to get food on day requested, and it sometimes still shows up a day later.
Celeste E.
20% of the food bags were open.