Rob C.
DIDN'T REFUND $$$$!!!
Dear Audrey Peel (Perrin House owner/host), After a YEAR+ of my repeated calls, texts, emails, etc. you NEVER responded. You finally decided to refund ONLY a portion of the money I paid for a 2 night room. Your explanation of referencing a prior year, booking, etc. are ABSOLUTELY incorrect and aren’t relevant to my transaction. My reservation was for 2 consecutive nights in Sept 2016. I mailed/paid you a check directly (didn’t use any 3rd party provider such as booking). Your site and you never stated any cancellation policy and I canceled several weeks prior to the arrival date! You still owe me $207.02 ($376.40 paid - $169.38 your check received on in Nov 2017 [16 months later). Your insensitive, disrespectful and terrible customer service must be learned by others who might be interested at the Perrin House. I’ve reported this injustice to many online/customer advocate organizations: BBB, Trip Advisor, Google Reviews, etc. I’ll also ensure the Augusta GA business license Dept is aware of the issue. The amount of time I have spend collecting my past due refund is ridiculous! All you had to do was do the right thing - send a check for $376.40. I’m available to discuss and have DM'd you number.....again. ~Rob