PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USAApr 29, 2025

Thanks for letting us know, Tom! Hoping all wraps up for your case shortly.

Response from PERGOLUX USAApr 22, 2025

Thanks for the feedback, Lori! We definitely stand behind the quality of our product. If you have any specific feedback about the directions, we'd love to hear it. Please feel free to email [email protected], and we'll see what we can do to address. All the best, The PERGOLUX Team

Response from PERGOLUX USAApr 7, 2025

Hi Ramesh, Thank you for your honest and thoughtful feedback! We're really glad to hear you and your contractor were impressed with the build quality and design of your PERGOLUX system — that means a lot to us. We’re sorry to hear you initially had issues with the electrical components and documentation: We truly appreciate you pointing that out, and we’re actively working to improve these areas — including the updates you noted in the new S3 version. It’s great to hear Daniel was able to assist you and get the control unit shipped out. We hope the installation goes smoothly for you - and are here to help if you need anything else along the way. Thanks again for being part of the PERGOLUX community! Warm regards, The PERGOLUX Team

Response from PERGOLUX USANov 30, 2024

Hi Paul, Thank you for taking the time to leave your thoughts and feedback. We're very happy to hear that you love your pergola! It is, indeed, a fantastic and quality product that we take great pride in. 🤩 We also wanted to take a moment to address the concerns you mentioned, as we care about your experience - and are always looking for ways to improve our product and customer service. In regards to stock level and delivery times: We just introduced a new stock level feature to our site in mid-September that informs customers of estimated delivery times based on SKUs. We're confident this should clear up any future confusion over stock levels or estimated delivery dates. Our apologies that this was not in place at the time of your purchase. In regards to your feedback about the directions / manuals, we would love to know more about this matter: Could you please let our team know what you found to be confusing or inconsistent by emailing [email protected]? We would like to address this matter, if needed. Thanks so much - We hope you had a Happy Thanksgiving! - The PERGOLUX Team

Response from PERGOLUX USAOct 14, 2024

We hear you, Pandora: We now have an updated stock feature on our site that can let customers know when the product they're looking at is in or out of stock! Hopefully, this will help provide even more clarity for future buyers. But, thanks so much for taking the time to leave your feedback and review. We love that you love your PERGOLUX!

Response from PERGOLUX USAOct 14, 2024

Hi James, Apologies for this - we've undergone a few growing pains before switching carriers. Hoping you love your product. 💖

Response from PERGOLUX USASep 25, 2024

Thanks for the quality and customer service recommendation, Paul! ⭐️ We've loved working with you. Our C.S. team will be reaching out to get your specific feedback on the manuals. Two days is much longer than our average reported build time, so we'd love to clarify what could have helped move this case along and make adjustments, if needed. Talk soon!

Response from PERGOLUX USASep 18, 2024

Hi Mike, It sounds like a manager reached out to you with some potential solutions. Please let her know how we can further help via the direct extension she provided. We want to help!