PERGOLUX USAReviews of pergoluxshop.com

not very good pricing practice. i would have paid 4000 dollar less today than a month ago. company would not match price. i bought on sale!!!! Sale changes all the time!! makes you feel very stupid. Return very expensive. I wish they would unjust the price when I called but NO. product is fine. If it was not for this overcharge I’d give it great reviews. And yes! Cats love it

I ordered the pergola in mid March. It took about a month to receive it and when I did I had multiple damaged parts. I had to file multiple reports, make multiple calls, leave dozens of messages and finally had people call me back. I am now in mid May and still waiting on replacement parts. No communication, no care that I now have very large metal bars that now I have to figure out how to dispose of as they don’t take responsibility for removing the bad parts. I now have to pay for a junk removal company and have not received any help or compensation from Pergolux. For clarification, I have multiple damaged parts that are unusable that are 10 feet long so I have no way to transport them to get them out of my house. For the $8,000 I spent, I expected much more. Definitely not a luxury product or experience.

Oh, let me tell you about PergoLux. If you're looking for a way to spend seven thousand hard-earned dollars on an exercise in frustration, incompetence, and utter disappointment, then look no further! My experience with their "SkyDream S2" pergola has been nothing short of a two-month-long descent into madness. The saga began with the delivery. Apparently, PergoLux outsources this crucial step to a pair of companies seemingly run by caffeinated squirrels. First, there was AIT, the initial carrier, who managed to misplace my rather large and expensive package for an unacceptable amount of time. Just when I thought it couldn't get any worse, the "local delivery agent," Baba Express, entered the picture. Their communication was non-existent, their scheduling a complete joke, and the actual delivery felt like a clandestine operation where they just dumped the massive boxes and vanished without so much as a confirmation. I wasted nearly a month of my life chasing down this phantom pergola. And the grand finale? The product itself. Calling the SkyDream S2 a "pergola" feels like an insult to actual architectural structures. The assembly instructions are less helpful than a fortune cookie written in hieroglyphics. Inaccurate doesn't even begin to cover it; they seem to exist in an alternate reality where pieces magically align and gravity doesn't apply. The build quality is atrocious. The finish scratches if you look at it too hard, and the components fit together with the precision of two drunken puzzle enthusiasts. But wait, there's more! You'd think for seven thousand dollars, they might include everything you need to, you know, ASSEMBLE THE THING. Think again! Prepare to shell out even more for a small hardware store's worth of tools and materials. Apparently, PergoLux assumes everyone has a hammer drill, a power drill, two story-high ladders, a caulking gun, an impact driver, a laser level, and a drawer full of obscure Torx bits just lying around. Oh, and don't forget the bolts, screws, and sealants that they conveniently leave out. And the support? Utterly and completely useless. Their idea of assistance is pointing you towards a couple of low-resolution videos or sending blurry screenshots of the same dreadful assembly manual. It's like they actively went out of their way to hire individuals with a profound misunderstanding of both their product and basic customer service. In conclusion, purchasing the PergoLux SkyDream S2 has been an unmitigated disaster. It's overpriced, poorly made, incredibly difficult to assemble, and backed by a support system that seems designed to induce maximum frustration. Save your money, save your time, and most importantly, save your sanity. Steer clear of PergoLux at all costs. You'd have a better experience trying to build a functional shelter out of toothpicks and bubblegum. Order US4749.

Horrible experience. Would never order again! Worst ever!

Add me to the list of dissatisfied customers who have waited since March to receive our order. What I find especially disconcerting is that for each delay WE have been the one to reach out and ask where our order is. NOT ONCE have THEY communicated a delay before we asked them. The summer is almost over and we still do not have a pergola. I can't review the product, of course, since I still don't have it. If I ever get our order, I will update the review.

Do not buy. The directions are the worse Ive ever experienced. you have to go back and forth with 4-5 pdf's and if you watch videos, they don't match Pdf"s. DO NOT BUY. remote won't even sync. Directions use terms that ARE NOT ON REMOTE.

The directions of this percolates are horrible. You have to go back-and-forth between three or four different PDFs and the PDFs. Don’t even match the video so you need to make sure you’re looking at the right one on the remote terms to sync. The remote aren’t even any terms on the remote this is the worst of directions of anything I’ve ever put together in my life. Do NOT buy one

My original review was taken off their website after less than 24 hrs: My order arrived recently. Based on information that this could be done without expert installation, I attempted this with one other person as the company purports that 2 persons need 4-6 hrs. We took 12 hrs and things aren't even yet completed. This was one of the worst installation experiences I've had as instructions are non-existent. The online instructions videos are fast paced, and PDF's have no written instructions. In addition, parts were incorrect/missing, and some arrived broken for example the plastic pieces adjoining the gutters. Others were missing. In addition, the incorrect controller was sent and subsequently installed, and it is virtually impossible to replace it with the new one sent based on its location. If you decide to order it would be best it seems to get it professionally installed so you should factor in that cost. It appears the company is trying to penetrate a market in many countries and rather than spending resources to ensure proper instructions in case one wants to install it without a professional, it resorts to the cheapest method with useless illustrations.