PERGOLUX USAReviews of pergoluxshop.com

Avit Vasquez was very helpful answering all my questions.

Website is good and the representative who called back was informative on the models offered. The Pergola was delivered and all boxes were clearly marked and were also numbered for each of total boxes. Instruction manuals were very thorough and the quality is very visible in the parts and structure. All parts were clearly marked and assembled properly. The model S2 is just what we needed and provides a great cover for overhead open and closed options and the screens are heavy duty and easy to operate. One of the best products in the industry.

Bought my S2 pergola back in February but didn't assemble it until late May early June. There was a communication issue before I purchased but the representative was able work a compromise to make my setup work. In that matter if plan on fastening the pergola to the roof,go electric because the manual crank doesn't work being on the wall side.My assembly took longer being a 2nd floor deck and placed on 6x6 wood blocks to raise to the appropriate height and fastened to the roof. Only improvement I would suggest is more clear assembly instructions.

Holly addressed my concerns and assisted me with the pricing, shipment and details about my pergola

Spoke with Holly in customer support after having a few issues with an order I placed. She was incredibly friendly and went above and beyond to help me out and answered all my questions. It was as good as it gets for customer service.

terrific customer service!

Avit Vazquez was able to track my order and gave me all the information on when it would arrive. She was very spot on with her responses.

CX team was great, was able to provide me with US in stock inventory that some other companies weren't able to provide.