PERGOLUX USAReviews of pergoluxshop.com

I love my 3 pergola and the shades I put on 2 sides. They are sturdy and metal so no need to paint or treat them for years. I would recommend them to everyone!

I ordered and installed the Skydance S3 pergola. The first delivery carrier destroyed my pergola and the Pergolux customer service team responded and had a new pergola sent out. (It did push back my construction schedule but Pergolux had no control over the way the carrier handled the product). The instructions could be much clearer as they are very reminiscent of IKEA instructions. There was one bag of screws missing but I just went and bought the screws I needed because I couldn't wait for Pergolux to send me the missing bag. If the instructions were clearer and the pieces were labeled, it would have been much easier to install. The customer service team was amazing throughout the experience (Kristen and Daniel) replied quickly and got me satisfactory answers and resolutions. The only reason I didn't give a 5 Star rating was due to the instructions being subpar.

I am sorry if this is to long, but I wanted to talk about my entire experience with Pergolux. We were looking for a Pergola and had looked at many different companies. We had some questions and decided to try and call the number on their contact page. It went straight to email, so I was going to try emailing them, but before I could do that, they called me back and answered all of my questions. We ended up ordering a 13 X 13 and had it stored for a couple of months with a delivery date of October 15th. It was delivered on October 14th. The company was great with keeping me informed of where my pergola was at and the delivery company was great. We were building a bigger deck for this, so we did have to wait to get that done before we could put it together. Putting it together is where I would say they need work. The instructions were not very clear and we were watching videos and trying to read the directions but some steps were not easy to follow. I was not able to get the remote control to work for the motor, and then a day after it was put together, I found a video showing how to sink up the motor with the remote. (To late to do anything about that now.) We love the looks of out Pergolux Pergola and are looking forward to spending time under it. So all this to say they need to work on the instructions, but once it is up, you will love it. The instruction problem is why I had to give them a 4.

A beautiful product that greatly enhanced our outdoor space. We get compliments on it all the time. Assembly took two days due to poor instructions and mislabeled bags. The wireless features work but need a lot of polish. Some packing damage from the wearhouse also occurred which still hasn't been resolved.

We have the 16’x 13’ Sundream Pergola. Overall the product is great, although we did have some trouble with certain aspects of the instructions and I also have ongoing trouble maintaining a reliable connection through the Matter enabled receiver. We are pretty heavy smart home app users with other devices in the home so I am perplexed what the issue is here. While a bit annoying, this hasn’t really been a problem as I’ve never felt the need to operate the louvers or lights via my phone. My father and I built the entire application including 48” hand dug concrete footings required by my town’s code. The footings were definitely the most difficult part of the installation but we managed to get it done! The fit and finish of the product is great, it is well manufactured and the pergola has an impressive high end appearance. We’ve received a lot of compliments and have been able to use our back yard a lot more now that we have a shady refuge.

11/21 update: Updated rating to 4 stars. Pergolux connected with us and helped resolve all issues we experienced with obtaining structural documentation required for our project to move forward. Special thanks to Stephen for acting as our champion and advocate to ensure success.

The Yin of my Pergolux Sundream S3 (13x13 freestanding) experience was great. The end result was an architecturally significant and beautifully engineered addition to my backyard oasis. The Yang was a challenging assemby experience plagued by the availability of three sets of instructions: written, audio and youtube video. I found myself flipping between these multiple instructional sources leveraging tidbits of info to get the big picture. And when I had a problem, the customer service phone line was never an option as it was serviced only by a recording. To be fair, the text system of customer service was functional, but much less convenient than a quick phone call. As a very experienced DYI guy with access to a fully equipt work shop, the assemply of this pergola was a slow go. In the end it worked out well. The pergola was extremely well designed, all the parts, material and hardware are well designed and constructed of the finest materials. The finish on the aluminum structure is very high quality and was delivered without damage or cosmetic problems. I have no problem recommending the Pergolux pergola to anyone looking for an extremely well designed, high quality, beautiful and fully functional addition to their backyard needs. I would have applied Five stars had the assembly instructions been executed in a more user friendly manner.

The pergolux is great and beautiful. Appears sturdy and have not had any issues with pergolux (this is our second pergolux). The instructions are extremely poor. The video helps but there seems to be different instructions with subtle differences (and yes I had my correct model). Once you get through the frustrations of the instructions and it is built, you'll love it