PERGOLUX USAReviews of pergoluxshop.com

Love the pergola, seems very well made.

The pergola was delivered and neatly stacked in our garage. I downloaded and printed the assembly manual. A more detailed step by step video would have been helpful. I think at least 3 to 4 people are required for assembly as the posts and beams are quite heavy once partially assembled. 2 ladders are a must. The website estimate of 3 to 6 hours assembly is more than a little optimistic. We took a leisurely 2 days to complete the project. Now that I’ve done one I think with help I could do another in 6-8 hours.

We bought the Sundream S3 for our backyard. It looks great. We had some missing pieces and damaged beams and I contacted customer service and Axel helped me out and was prompt to respond and send out replacements. The pergola looks great and we can enjoy our backyard now comfortably!

Not only is the product spectacular, but the customer service is top notch. We had some issues with the power box and they worked with us until the issue was resolved. They went above and beyond.

This is a great product. Structurally strong. My neighbors gave rave reviews to us. DIY Grood!

So far I can comment on customer service and transparent website. Like all of you, I was drawn to the aesthetics and quality of the product. I can now say that the customer service I have received matches. I first requested a call and was called within 2 minutes and had all my questions answered in one call. Even later I had attentional questions and decided to try emailing customer service. Once again, timely and knowledgeable responses within one business day. I have been very impressed with Pergulox and can’t wait for my pergola to arrive. I will update my review after installation, but for now it has been a seamless and great experience.

We love our Pergolux pergola. So happy I didn’t go with a cheaper brand. The Pergola is very well designed and very sturdy. We have very high winds in our area and this thing does not move at all. We added on the shades, which does a great job filtering out the sun and keeping the bugs out. Customer service is excellent. I sent a few questions via e-mail and they responded the same day. It does take more time to install than advertised. We completed in two weekends with two guys. Extremely happy with the final product.

Process from start to finish was straight forward. Easy to order and excellent customer service. The materials were delivered in perfect condition and assembly was easy and fast. The final product is a professional looking pergola with great features. We saved a lot of money over local contractors (paid half of what local bids were) and gained more features. The pergola itself is excellently made, fits together perfectly and has great lines and features. We highly recommend Pergolux pergolas if you want a beautiful, well made pergola.