PERGOLUX USAReviews of pergoluxshop.com

The product itself is awesome. We purchased a 10’ x 13’ pergolux 4 pro. It was built in a day and a half by the contractors who were doing our deck. In the last few days, it was easy to learn the remote and ap for the louvers, lights, and heater. The delivery experience was a challenge. AIT was not easy to work with. We had a window schedule and then learned there was some sort of error causing the order to be recalled. But, ultimately k have to give pergolux credit as they took responsibility and got a new one out within a week. The hero here was Japhet with pergolux customer service. He was maybe the 3rd or 4th person I spoke with. However, he remained patient, and took ownership of finding a solution. He emailed with me and was responsive to each email within 24 hours. If it weren’t for Japhet, I’m not sure we would have followed through. The summary here is that it’s a great product and you need to have Japhet in your corner.

Quality - 5 Stars Documentation/Video assembly Instructions - 3 Stars Customer Service/Tech Support - 5 Stars Linear motor attachment bracket/assembly - 2 Stars Had to buy a new linear motor bracket assembly because the white bracket piece broke when installing/testing and had to wait several months for piece to come in (out of stock). Tech said there had been a number of these broken due to user install error. If that many broke, either it needs redesign and/or better instructions. The piston rotated and put too much torque on the white connecting piece, and it broke in two. I was originally shipped the wrong control box, called and the correct one sent. Made me question if I had the right LED's, heater, etc every time an issue or unclear instructions came up. There were errors in the printed documentation that I pointed out to Customer Service. The videos while good, were at times ambiguous. Also getting all the extra parts added to the confusion.

We ordered a 10 x 19 Pergola last fall and just assembled. It appears to be as advertised and feels very solid. The assembly was tedious at times, but not terrible. I would say I do not reccommend ordering the wood slat walls. I paid around $3,000 for two 10' slat walls, and what arrived was a pile of loose lumber that I image I could purchase for $500 or less.

Although we were missing a couple parts that delayed our installation, Adolfo Campos was very helpful in getting the issues resolved and communicating each step.

Hoping this review of our two Pergolux pergolas helps anyone on the fence because it is weirdly hard to find real-world reviews for this brand. My guess is it’s because they’re still relatively new. They’re Norwegian-founded, manufactured primarily in Germany, and ship globally. We’re in California. Here’s where I think Pergolux actually makes sense: People who want a custom-built louvered pergola like StruXure or Equinox—BUT—do NOT want to spend that kind of money That was us. We got a quote for a fully custom system and it came in close to $200k just for the pergola, which basically wiped out our entire backyard budget. So we pivoted. We ended up doing two house-mounted Pergolux units: - One 13x19 mounted to the eaves/roofline - One 13x13 wall-mounted about 8 feet away - We split the space with pavers leading to our slider We hired ETI to install, so this was not DIY. All-in we landed around $27k–$30k. And honestly, it delivered most of what we wanted for a fraction of the cost. So when people say “who is Pergolux even for?” — that’s the answer. It’s the middle ground. Now for the real talk. The hardware? I actually believe in it. It feels solid, looks great, and does what it’s supposed to do. The software and controls? Not great. - The remote is sleek, but the UX is confusing - It’s basically 4 arrows and you have to memorize how to use them - You toggle through numbers 1–6, which map to different pergolas and functions - It works, but it’s not intuitive in any way, shape, or form The mobile app is slightly better, but still frustrating (iPhone): - Every time you open it, it has to reconnect to each pergola - It’s slow - It disconnects frequently, even if the app is left open - You end up waiting every time you want to adjust anything. Like, anything at all. One of the big selling points for us was the alleged Alexa integration. Here’s the catch no one tells you: - Each pergola has a control box (this part we know!) - During install, it gets hidden inside the aluminum beam - BUT, you need physical access to it to pair devices We currently have no idea where ours are or how to access them without taking things apart, so Alexa is basically a no-go for now and that’s gut wrenching TBH. One more thing I wish someone had spelled out more clearly, especially if you’re doing anything custom with HEIGHT. Our setup is a little unique. Both pergolas were raised about 16 inches by installing them on block pedestals that we later boxed in to look like columns. - Visually, it looks great - Functionally, it changes things more than you’d expect We knew going in that any screens wouldn’t reach the ground, so the ~16 inch gap at the bottom was expected. What we did NOT realize: The screens are manual! At the time we purchased, the product description just said “retractable.” It did not clearly say manual vs motorized (this may changed after our formal complaint.) We assumed, especially since everything else IS motorized and app-controlled, that the screens would be too. They are not. - You have to physically pull them down - They’re under strong spring tension - You have to pinch/squeeze the mechanism to release and set them at the pre-determined locking positions Because our pergolas are raised juuuust enough beyond ‘outstretched arm height’, the fully retracted screens sit higher than normal, which means: - We cannot reach them; not even husband at 6’3” - Our dream patio now requires an accessible step stool each time the sun changes position (1st world problems, we get it) This was never flagged during quoting or install. Not blaming the installers, this is more on product clarity and sales communication. It honestly never crossed our minds that something in this system would be manual. We escalated it afterward and did get some money back, but nowhere near what it should have been. So just a heads up: - “Retractable” does NOT mean motorized - If you’re modifying height at all, think through reach and access - Ask very explicitly how every component is operated All that said, we still feel like we made the right decision! Given our budget, the alternatives, and what we wanted visually and functionally, it hits the mark. My takeaway: - Focus on the hardware first - Accept that the software is a bit clunky right now - Software can improve over time (hopefully sooner than later) - Hardware is what you’re stuck with for the long haul If you go in with that mindset, you’ll probably be happy with it! — PS: If you’re considering either wall mounting or roof mounting and can find it in your budget to include the install via ETI, I hiiiighly recommend it! They were fabulous and have all the materials accessible in the off chance a modification might be needed. They truly went above and beyond.

The installation model needs to have metric system units and more actual text instructions

Submitted a review about an hour ago

Instructions left much to be desired, but the engineering is wonderful, everything fit well and seems to be durable enough to outlast the 10 year warranty.