PERGOLUX USAReviews of pergoluxshop.com

Strong structure, Nice design and Everything fit together seamlessly during assembly

Communication is good. I didn’t realize that ATI is the delivery company and EIT I believe ETI. I’m not sure but they put it together. They install it. I was confused, but communication is good, but that isn’t anything to do with Pergola cause I didn’t talk to Pergola people, but I can’t wait to get my pergola and then everything is good. I’ll give you an excellent review because I went with Hansø last year and they screwed me. But by April, it should be here and installed, and I will give you a review on that thank you.

The customer support is great and helpful. The instructions are not because many items aren't labeled that came with the kit. It took us 3 days with a team of 2 to get this installed because it had to be raised. Support did help as much as they were able and were pleasant about it.

I was working with Nick and he answered all my questions and also steered me towards last years models. During the current sale this allowed me to have a motorized system for a lower cost than I was looking at the hand crank ones. This also included LED lighting. I completed the sale and then saw when the warehouse sale officially opened it also included a heater. Nick was able to add that to my order with no problems, and one phone call. He was very knowledgeable and able to answer all my questions, including connection to my smart home setup.

You haven't seen customer service like this before! I reached out to them about an issue I had with premature shipping of my Pergolux and they listened to my issue and provided great service that relieved my anxiety. I would recommend this company as the having the highest standards of customer service...hands down!

I called with questions about using a total of (6) heaters for all our units and Avit was proactive and shared some additional information that I was not aware of when I ordered. Avit provided clear and detailed email as a follow up. A few weeks later I reached out to order the parts I needed and Natalie was available to help out since Avit was not working that day. She also provided clear communication and follow through. I reconnect with Avit up return to work and easily placed an order for parts that was created for me. Each person was very curious and helpful and I appreciate Avit not just reacting to my questions but going one step further to support me as a customer and help out proactively. It made a difference! On Nov 11, Jan 9 and Jan 11

Great service all around with every step ie picking out pergolux size, amenities, pricing/discounts received, timeliness with communication from sales, manufacturing, and delivery. Shout out to Javier, Marcelo, and Team!

I was came to know this product through my nephew who purchased it a few months ago. I relay love it and ordered the 10’x16’ with side shade for my new backyard. With the video instructions and help from Erick it was on point and clear with installation details. I also must add that Marcelo did a great job assisting me through the purchasing process and answering even on his vacation time. Thanks to the team and happy new year to all. Please advise on how is the best way to share videos… ie; IG post ?