PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USAReviews of pergoluxshop.com

4.5612 reviews
Nature & Environment
Waterbury, Connecticut

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PERGOLUX USA

About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PERGOLUX USA reviews

Showing 467 reviews with 5 stars · Clear filters

Rob H.
Mar 1, 2026
Great Service
Had an issue, and was provided with incredbile customer service by Marcelo. If the product is as good as the service, I'll give it 10 stars!
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Mike K.
Feb 16, 2026
excellent customer service
did whatever was required to make things correct
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Massoud A.
Feb 7, 2026
Sundream S3 Pergolux
Purchasing, receiving the unit, installation (by 3rd party) all went very well. We live in Porter Ranch, CA where the Santa Ana winds is part of daily life. I was impressed to see this unit (Sundream S3 13'x13') withstand strong winds so far. Your customer service is also very responsive and professional.
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Brian M.
Feb 6, 2026
Great price point
Great price point. Not inexpensive but well made. Installation service was excellent as well. Shiukd have done it years ago. Great outdoor space.
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Sem
Feb 5, 2026
Strong product, excellent team response
I recently purchased a Pergolux Sundream S2 and while there were some issues at the start (a few components were missing from the initial delivery), what truly matters to me as a customer is how a company responds when something goes wrong. The Pergolux team handled this professionally and with real ownership. Support carefully reviewed the case, a manager got involved, and the missing components were shipped promptly. Communication stayed clear and respectful throughout the process. Mistakes can happen in any operation - it’s the response that defines the company. In my case, Pergolux listened, acted, and made things right, which ultimately makes me a very happy customer. Thank you to the support team, management, and sales for standing behind the product and the customer experience. Looking forward to completing the installation and enjoying the pergola.
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José Francisco B.
Feb 5, 2026
Outdoor Designer - They Stand Behind Their Product
I’m an outdoor designer and have installed a few Pergolux pergolas. Right off the bat you can tell the quality of the build! These are not your typical pergolas you’d find at Walmart or Costco, these are built to last. Installation was straightforward and based on client feedback, easy to use. Specifically the customer support team is very responsive especially considering that many national brands tend to have subpar reps. Javier Q, Isaiah C, and Natalie R have all been a great help with any details or requests. For the support behind the product alone, I’d recommend them!
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Bill
Feb 4, 2026
Great service and great price.
Great service and great price.
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Lawrence M.
Feb 1, 2026
Madison and Jathet were great
Madison and Jathet were great, knowledgeable and informed. They were helpful in picking out the pergolas and accessories we wanted. The purchase was made easier because of them. Thans
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