PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USAReviews of pergoluxshop.com

4.5612 reviews
Nature & Environment
Waterbury, Connecticut

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PERGOLUX USA

About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PERGOLUX USA reviews

Showing 467 reviews with 5 stars · Clear filters

Lisa T.
Mar 26, 2026
Avit was quick to follow up and get my…
Avit was quick to follow up and get my questions answered in a very timely manner. Thanks!!!
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Joe B.
Mar 24, 2026
Customer service was great!!
Customer service was great!!
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Jeff S.
Mar 20, 2026
Shipping
Avit was wonderful and went out of her way for me. I truly thank her and her team!!
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Cliff E.
Mar 20, 2026
The ordering process was very easy
The ordering process was very easy. The person on the phone was friendly and very knowledgeable. We put together a good deal and now I am waiting for delivery.
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Donna
Mar 18, 2026
Awaiting on weather to install
So far I have purchased a pergola and it was shipped to a storage location for 1 month. it should ship. around 3/23. I have it scheduled to be put up as soon as good weather is here.
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Josh W.
Mar 13, 2026
Isaiah C saved my Pergolux experience
Isaiah C saved my Pergolux experience He was brilliant in customer service and resolved a frustrating delay. Can't speak highly enough about Isaiah! Pergolux is lucky to have him! Can't wait to receive and assemble our order!
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George
Mar 13, 2026
I ordered the Sundream 2
I ordered the 13'x16' Sundream 2. Product arrived on the pre arranged delivery day. First the positives. This thing is a beauty, very well built, and the price point for what you get is very attractive compared to competitors. All parts, screws, clips were complete. I'm getting loads of compliments from neighbors, family and friends. There are a few negatives, but they are happily minor. The instructions/ Manual are very limited in detail, but watching YouTube videos, downloading the online manual and confirming part placement made it easier to assemble. Yes it takes more than 6 hours to assemble, and we had 3 people working. It took us 9 hours over the course of 2 days, mainly because heavy rain stopped us 3/4 of the way. If not for the rain 6-7 hours would have been met. Some plastic parts needed to be installed with some force to seat properly. No base plate to cover anchoring bolts. Overall, considering those minor issues, I rate it 5 stars for quality, esthetics and relative ease of installation. When my 15 year old gazebo finally bites the dust, I will be purchasing another pergolux pergola.
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Syed A.
Mar 12, 2026
Great customer support experience.
Avit Vazquez provided excellent support and arranged my Pergolux delivery the way I wanted. Thanks Avit . Sincerely, Syed Ahmed
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