PERGOLUX USAReviews of pergoluxshop.com

Great customer service. Placed my order over the phone because I wanted help in deciding the model I want. Got great service and discounts. Then the shipping company was not clear about when I want the delivery made. Contacted Pergolux customer service and my issue was promptly and satisfactorily resolved. Had a good consultation with the Pergolux recommended installer. Now waiting for the inspection to be done.

Isaiah helped me out greatly! I don't understand why no one will to a customer needing help. The texting or just email, leaves a lot to be desired when trying to explain you issues. I was sold a wall mount kit and Elite said there too many issues with house to install. AIT is coming to pick up the return. Isaiah told me someone would contact me to order a freestanding kit. Have not received any contact yet

My interaction has been stellar with Pergolux. The customer care and wise intelligence of the company has been outstanding.

Great communication and pleasant people to work with. Irene was fantastic! She worked with me on all my questions and requests. Customer service has also been very responsive and helpful. I just placed my order so Customer Service is just now taking over the order but so far they have been very responsive to my questions and great at keeping me informed.

Excellent and was able to give me correct information

Natalie was awesome! She responded promptly to all our requests and provided detailed answers to all questions. This including responding to our emails over the weekend. Her customer service and communication was incredible!

The Pergolux pergola is very well made. Opted to have contractor install. Took 3 men most of one day. Everything worked except no remote control of LED lights. I contacted Pregolux customer service. After several attempts to rectify the problem they agreed to replace the control box. Natalie was very helpful in tracking the control box shipment. The new control box worked first time after installation. It was tricky to install control box cover piece with all the louvers already in place but with some effort I managed to get the cover over the control box. Overall I am pleased with the quality and appearance of the Sun dream 2 pergola from Pergolux.

If you're installing it yourself, plan on doubling the time required (10 hours). If you were doing a 2nd install with your insights gained from the 1st, you could probably do it in 5-hours. LPT: Since the piston arm lever (metal bracket sticking up in the middle) in the center hinders louver installation, use the same method the manual and videos outline for the last 3 louvers. Namely, slide the 3 or 4 middle louvers forward before slotting them so you can get the louver closest to the piston arm lever in place.