PerfectlensWorldReviews of perfectlensworld.com

Response from PerfectlensWorldNov 21, 2024

hey Mark! as a Canadian company, we are not required to contact every Eye Care clinic for every orders we process. We do however, contact them as needed especially when an issue comes up. On the other hand, to make sure our customers have valid prescription on hand upon ordering, we ask for prescription information in one of the pages of our check out process. We require a valid prescription when ordering on our website as mentioned on our policies. Upon checking, we learned that you have skipped this part and also cannot provide a valid prescription when you reached out to our customer service. Hence we are unable to make the best resolution for you. Due to this, failure to provide evidence such as valid prescription cannot confirm that your contact lenses were defective. We can definitely start a return if you have an unopened box of contact lenses. We'd love to assist you for a return. Given all this, we take pride in providing affordable contact lenses in all of US and do our best to assist customers with any issue. However, we also do not tolerate false accusations against our company and agents. Apologies for any inconvenience. Advance happy Holidays!!

Response from PerfectlensWorldNov 12, 2024

Hi! we are so sorry about the delay of your order. Unfortunately, once shipped out, we no longer have control over how the couriers handle the deliveries including delays. We try our best to make sure all our customers receive their orders in a timely manner. Thank you for taking the time to send us your feedback.

Response from PerfectlensWorldNov 14, 2024

Hi there Rhonda! we are sorry to hear that the lenses on your order did not work for you. Upon checking, we learned that you ordered a different product than your your usual one. Please kindly be reminded that contact lenses of different products, sizes and different brands have different solution contents necessary to help with different specific eye problems and corrections that if used incorrectly, it can cause irritation and discomfort. Please kindly be reminded to make sure you consult your eye doctor first before trying on a new product. Nevertheless, one of our customer support agents will be in touch with you to better understand the issue. Thank you

Response from PerfectlensWorldOct 17, 2024

Hi Cedric. upon checking our records, the initial pictures provided does not show any leakage, ripped or damaged products. The second one shows a rather one empty blister in which we have then provided you a refund for a pair of lenses to make up for the 1 supposedly missing contact lens since different PWRs per eyes were required for the prescription. we think this is the best solution we can offer given the situation. we hope you understand. thank you for taking the time sharing your feedback. have a great day.

Response from PerfectlensWorldOct 8, 2024

Hi Cynthia! we apologize that your order took longer than expected. Please know that although we try our best to process orders quickly, your order was shipped out the next day after placing it, unfortunately, as soon as it leaves our end, we no longer have control over how fast the delivery will take. In general, it takes 5-7 business days to arrive however, there are instances that Customs take longer to release a shipment due to backlogs, more shipments than usual at the border. For this, we cannot guarantee how fast they will take to handle our shipment containing your order. rest assured we are looking into improving our delivery services and we are constantly working with the couriers regarding these issues. Your order has been fully refunded back to your account. We apologize for the inconvenience.

Response from PerfectlensWorldSep 26, 2024

Hi Maria! as we checked your previous order, we learned that the product you require has already been discontinued by the manufacturer. We only have a very limited stock left in our warehouse and unfortunately, your prescription has been out of stock for some time now. We hope you understand that products being discontinued is beyond our control. This does not reflect our services, how we handle and process orders and assist customers less in any way. We have been looking for an alternative for FreshLook colorblends. Since it's a new product, we are still working on it and hopefully we're able to launch it before the end of this year.

Response from PerfectlensWorldSep 16, 2024

Hi John! we apologize that your order took longer than expected. Please know that although we try our best to process orders quickly. Though your order was shipped out the next day after placing it, unfortunately, as soon as it leaves our end, we no longer have control over how fast the delivery will take. In general, it takes 5-7 business days to arrive however, there are instances that Customs take longer to release a shipment due to backlogs, more shipments than usual at the border etc.... For this, we cannot guarantee how fast they will take to handle our shipment containing your order. We are happy to see that your order has finally been delivered as expected based on the previous orders we handled with the same situation, all of them eventually got delivered. We hope for your kind understanding regarding this matter. Thank you for sharing your feedback. rest assured we are looking into improving our delivery services and we are constantly working with the couriers regarding these issues.

Response from PerfectlensWorldSep 5, 2024

hi there Sara! as a customer service team, one of our goals is to respond to all our inquiries before the end of the day. upon checking, we regret to inform you that we did not receive any email from your email address. If you need further assistance, please contact us at [email protected]. One of our customer support agents will also send you a follow up email regarding the issue. Thank you for taking the time to share your feedback.