C H.
I sent them a complaint about the…
***UPDATE*** They resent the entire order I bought and honestly it was on me and how I opened the vials. They apparently have two types of vials. I wasnt familiar with the other kind of vial but instead of telling me it was my fault they just showed me the proper way of opening the vial and didnt place the blame on me. However after following their directions it opened no issue and stayed completely together. I am truly appreciative. They definitely deserve kudos for that and as long as the strength is there I will continue to order from them. Thanks Peptide Giants!!! Made a believer out of me
Response from PeptideGiantsJul 9, 2026
Hi Constance, We were able to locate your order, and we're very sorry to hear that you've had this experience. We take feedback like this seriously. After reviewing our records, we weren't able to find any previous email, text message, or phone call regarding this issue, so it's possible your message never reached us. If that's the case, we sincerely apologize. Please reach out to us directly so we can make this right. If there is any issue with the products you received—including the vial lids—we will gladly review everything and replace any items that are defective. We stand behind our products and our customer service. Every batch we offer undergoes third-party laboratory testing, and Certificates of Analysis are available for all of our products. Most importantly, we want to make sure you're taken care of. Constance, please contact us by email, text, or phone, and we'll work with you to resolve your concerns as quickly as possible. We appreciate the opportunity to make this right. – Bruno, Peptide Giants Hi Constance, Thank you so much for taking the time to update your review. We truly appreciate it, and we're grateful that you gave us the opportunity to make things right. Please know that if you ever have any issues in the future, you can always reach out to us directly. We stand behind our products and our customer service, and we'll always do everything we can to take care of our customers. Thank you again for your patience and for giving us the chance to earn back your trust. We look forward to serving you again. – Bruno, Peptide Giants



