Melissa G.
I have been with this bank since 2010
I have been with this bank since 2010. I have always had a good repour with them. But this week I went to the Gulf Breeze branch and usually I always talk with the manager, I like and trust her, unfortunetly she was not there and a newer rep i dealt with was rude from the beginning, I felt she didnt want to hear what I had to say about a fraud incident, blamed me for the mistake, took my phone out of my hands when she thought I was getting my information from another sight because she didnt see the information herself on her computer, basically called me a liar and when she realized that I was on my Pen Air account became quiet. I realized she was not WILLING or wanting to help me at all. I said ill call or come back another time and get help from someone who undrrstands and wants to help. Thank you.. as i was leaving, and i was close to the doors she yelled at "what did you say" and said have a good day, and left. About 10 minutes later I called customer service and explained my situation, she saw everything i did and before i said one word she took care of the situation. Within a few minutes it was taken care of. This lady at that bank has NO business being in customer service and dealing with people, its all recorded. Her repour with people, yelling at me while i was walking out, unprofessional and shes acting like a child not an adult which she is suppose to be. Thanks to the rep online it was only resolved politely and professionally.