PelipostReviews of pelipost.com

Response from PelipostApr 28, 2021

Hi Angela, We are so sorry for this system error and the delay in getting a refund issued. I was able to locate the correspondence with our customer service representative and see that her last response to you was on Monday, April 26 letting you know a refund was issued that same day.

Response from PelipostMar 3, 2021

Hi Lexi, Our customer service team would love the opportunity to be able to look into your order for you. Thank you for providing us with your order number. We will be reaching out to you shortly.

Response from PelipostDec 17, 2020

Hi Darla, It looks like you emailed us on 11/17 and we responded that same day offering to reship your order after confirming the correct mailing address. Your order was then reprocessed by our team and shipped to your loved one. We also sent you an email on 11/24 letting you know your first order was returned to us by the facility. We apologize that the first order was returned, the facility did not give a reason why. It would mean the world to us if you could update your review to reflect the customer service provided to you. Our team works very hard to ensure we are providing 5 star service. Thank you.

Response from PelipostDec 17, 2020

Hi Sadie, I was able to find your correspondence with our customer service team and see that they replied to your message on 10/20 requesting more information. We never received a response back. We're so sorry if you didn't receive it, but we would be happy to help you. It's possible the email may have ended up in your spam folder. We hope you can give us the opportunity to turn your experience around.

Response from PelipostDec 17, 2020

Hi Lowanna, I was able to find your correspondence with our customer service and see they responded to you on 9/8. They issued a refund for the duplicate charges at that time. We hope you can give us another chance to provide a 5 star experience and forgive us for this system error. We're very sorry.

Response from PelipostJun 11, 2020

Hi Karen, We would be happy to look into this technical issue. You can reach our customer service team at [email protected] and we promise to make it right. We would greatly appreciate the opportunity to turn your experience with Pelipost into a positive one. Thank you.

Response from PelipostApr 20, 2020

We apologize that your loved one has not received the photos you sent. Please allow us the opportunity to look into your order and find out what may have affected the delivery. You can reach out to our customer service team via email at [email protected].