Pelican Executive SuitesReviews of pelicanstayamerica.com

Nightmare - do not stay here! I arrived at 5:21pm and I was not in my unit comfortably until 9pm They did not email the address until the morning of my arrival, only after I requested it They required I send them a picture of my ID even though airbnb had one linked to my account The security guard at the garage said these tenants were awful and that all renters had troubles consistently Checkin to first place (4108): There was blood and makeup on the sheets The sheets were clearly used and hadn’t been changed No working air conditioning No working television No shampoo, no conditioner, no body soap No toilet paper or paper towels Fire alarm was removed with exposed wires hanging from the cieling Wall paper was coming off the interior wall After 9 calls with no answer, I was able to get a hold of someone. They moved me to another unit. The second unit: The sheets were stained with blood and dirt and the sheets had not been changed Television remote was not working Someone was occupying the parking spot (this doesn’t sound terrible on paper, but when you are carrying bags, a dog, and are traveling solo, this was a huge headache) Laundry from previous tenants still in the dryer Dirty socks on the floor Dog toys leftover from previous pet tenants Dirty and stained walls It took 45+ minutes (I am still waiting) for fresh sheets Do not stay here. Awful.

I've booked the apartment on 16th of September 2019 for 4 nights for 267€ through Booking.com A few minutes after I made the reservation and payed everything via Booking.com, the owners PelicanSTAY-AWAY started sending me emails and forms to fill out my credit card numbers security codes and everything, I refused ofcourse! First it was a charge of 19.12€ City Tax, they requested my credit card info via e-mail, I called them and told them that I will not give them my company credit card info!!! Since I told them that we will be arriving to early in the morning the reservation was from 16th till 20th, we were going to arrive around 5:00 o'clock in the morning on 17th, I asked about the check-in and if it is possible in such early hour, the girl on the phone explained to me that it is a "LockBox" Check-in so there is no host involved. So 20min after finishing the phone call I received another e-mail from them saying that: "•€25 late check in fee after 9pm" Again asking for my card details. At this point I saw the quick cash grab scheme and called Booking.com thinking I have some kind of protection, using their services and such, basically they said to me after I pay everything through their system the owners can charge me extra on whatever the f*** they want!!!. So thank you Booking.com for "protecting" your clients! I told them I want to cancel the reservation and get a refund one hour later from the point that I made the payment. And they charged me 201€ for the cancelation, so they will refund back to me only 66€ for one hour of booking 　. Seriously Booking.com you should think of better way protecting your clients! Its going to be only Airbnb from here on out!