Pelican ProductsReviews of pelican.com

They took my money and ran. Somethings wrong? Your problem. They do not care about their customers. Completely disappointed in their service and treatment of active duty military.

these pelican cases are some of the best products in this category, the cases are strong and very high quality. however their back up service is totally non existent, we have purchased a lot of these cases of various sizes in our company and for sure we treat them rough. but when i try and contact the repair/warranty department, i never get a reply, i fill in the online form with all product details, my contact details etc, and nothing, im not even after a free part, im happy to pay. for example i have now a 1615 air case with broken latches, ive e mailed, i even called several numbers, i get no reply. i cant say how annoyed it makes me, companies like this selling high quality, expensive equipment and advertise their service and back up, then just waste your time and dont even reply, so now we have several cases approx $450 dollars, broken and unused, needing just a small part. we wont be buying these cases again

I order the R60 Personal Utility Ruck Case. When the delivery arrived at my home, it wasn't the right item. It was completely a different product from a different manufacture. When I called Pelican to let them know what I received, the associate Nikki was very friendly and asked me to take a picture of the box an items that I received and she would get back with me in 24 hours. After 48 hours past with no reply back from Nikki or Pelican, I sent an email requesting an update. Another 24 hours went by again without any reply to my email, so I called and Nikki said that she would reach back to her team to see what happen and for me to call her back in 15 minutes. When I called her back another lady said that Nikki was on a call and would call me right back. I didn't hear from anyone for over 2 hours, so again I had to call. When I got a hold of Nikki she told me again that she sent the photo of the items that I received to her team and is waiting to hear back from them. I told her I was very disappointed because I've been waiting now 4 days and still not answer or resolution to this issue. I told her that I wasn't happy with having to wait any longer and wanted to cancel my order and she said that she couldn't do that. I told her then I would reach out to my credit card company and cancel it with them. - Which I did! I'm sure the produce is probably really good but I had terrible customer service and the lack of timely follow up. Beware!

Worst return policy EVER! I had a bad experience trying to return a case! You won't get a refund if you just do it online! Super lazy customer service, I had to call multiple times and I still don't have my refund yet. It's ridiculous! I highly recommend just ordering from B&H or Amazon.