Kim O.
Company Fixed All Issues
As much as I had a issue with this company, it was more with the pushy retailer selling the product. Pearl De Flore reached out right away, dealt with my issue in a very timely manner and left me feeling much better about this company and their customer service.. Thanks so much for your help
Response from Pearl De FloreDec 26, 2022
Hello, Kim. Thank you for your feedback. I am sorry your experience with one of our authorized retailers was not as we would have liked it to be. We have a wide variety of authorized sellers around the world. However, every one is a privately-owned and independently-operated third-party business entity that is authorized to resell our product line; and we, as the distributors, do not have any involvement with the hiring, training, supervising or distinct business policies of any retail location or its employees. I would like for you to enjoy our products just as the rest of our regular customers, who constantly purchase with us directly online. Please contact me at [email protected] and I will make it up to you for the inconvenience you had. Best regards, Fernando. Pearl de Flore Customer Support. [email protected]