PcgsReviews of pcgs.com

$1933 for 13 various US coins to be graded. No grading, No certification, No encapsulation. They assigned a sticker to my coin holders and used my estimated grade on the packing slip. The worst coin grading service available.

I’m honestly very frustrated with my recent PCGS submission experience. I sent in multiple Mexican Libertads that all came from the same original bank roll purchased from a reputable dealer, expecting a reasonable level of consistency in grading. Instead, I received mixed results that are difficult to reconcile—specifically, a coin with uniform green/teal toning and visible streaking graded MS67, while other coins from the same roll with more typical peripheral rainbow toning were labeled “Genuine – Questionable Color (91).” That contrast is hard to understand. If these coins truly originated from the same source and storage environment, the criteria for what qualifies as market-acceptable toning does not appear to be applied consistently. The outcome gives the impression of subjectivity rather than a clearly defined and consistently applied standard. I even have video documentation of the purchase and origin, yet that appears to carry no weight in the evaluation. There has been no conservation or artificial treatment, but the coins were still flagged as questionable. It feels like graders are relying heavily on personal interpretation instead of applying a clear, objective standard—especially when there is legitimate provenance. To make matters worse, the only path forward offered is to pay additional fees for reconsideration or regrading, with no assurance of a different outcome. After already paying for grading, that’s difficult to justify. For a company that positions itself as an industry leader, I expected more consistency, clearer standards, and greater transparency in the process. Based on this experience, the results feel unpredictable and ultimately disappointing.

I call customer service DEBBIE asking about die crack she told PCGS doesn't grad die cracks she told me to go to NGC. This persons does not qualify for customer service job at PCGS it will bring company down. She hang up the phone on me.

put real people on the phone......going to ngc for my coins

Terrible customer service. The worst. First nobody ever comes on their "Chat line." That is useless. Calling the Customer Service Line is no better. After an endless runaround of automated messages, there is an interminable wait and no one ever came on after an hour. I'll try NGC next time. Hopefully a better option.

Worst grading company ever!!!! Since I did not pay extra for a better grade or error even though I told them to charge me extra to determine the coin and It was so near mint and they graded it as a MS 61!!!!!! Bull shish is all I can say they are crooks and I lost 200 dollars because of a low grade!!!!!!

They keep trying to fraud my card and take unauthorized payments. I had a membership which was already a complete waste of money, once it was expired I canceled the membership. Right after they attempted to renew the membership, so I contacted support and they assured me the card would be removed and payment attempts stopped. Since then they have attempted to take payment 4 more times despite my constant messages to their support team. I have now had to report the issue to my banks fraud department in an effort to stop these constant attempts. Luckily I only load the card when needed.

Horrid customer service. These people are worthless.