robyn M.
Resolution Received
*UPDATE - i was able to get this resolved with Chris Hughes who was also able to assign me to a new rep* I have been trying for 3 months to get money back from them overcharging me. They agreed to $600/month up to $2.5m charges and the last 3 months started charging $1100/month because of "processing volume" despite the fact that my business is seasonal with the bulk of my volume already processed. Forget about trying to solve any errors, it takes weeks for their team to respond and they often cancel



