PayfastReviews of payfast.io

I have been a merchant of Payfast for 8 years. Recently a customer of my business stole rental equipment from my business which was paid for through the Payfast gateway. After requesting assistance, Payfast refused to act on the information of fraud and theft provided by me. They blankly refused to blacklist the person. Payfast is apparently not serious about acting against fraudulent customers and seemingly aiding and abetting fraud.

I am extremely disappointed with my experience using PayFast. After opening an account and processing my first legitimate transaction, I was abruptly flagged as a "high-risk merchant" when I attempted to withdraw funds to fulfill a client’s order. Without warning or justification, PayFast blocked my withdrawal and gave me an unreasonable ultimatum: wait 180 days to access my own money or have my account terminated with an immediate reversal. This decision caused significant disruption to my business and forced me to refund my client, damaging my reputation. There was no fraud or suspicious activity, just a new merchant trying to operate in good faith. PayFast’s lack of transparency, poor communication, and extreme restrictions make it impossible for small businesses, especially startups, to rely on their services. Instead of supporting entrepreneurs, they impose punitive measures without explanation. I had no choice but to accept the reversal and close my account. I strongly advise other business owners particularly those in emerging industries to proceed with caution or seek alternative payment processors.

Payfast are the biggest frauds I have ever encountered. An error happened while a payment was processed, but the money still went off. The error message said to contact support at Payfast. When I did that, they insisted that I need to speak with the vendor. Upon doing so, the vendor advised that no money pulled through on their side and that since the error happened with Payfast, I need to take it up with them. But Payfast has been avoiding being accountable about where my money went, at every turn. Absolutely disgusting, and I'm Not going to let it slide

Payfast, Paygate are the worst flipping companies to entrust your credit card transactions through. There support is absolutely non existent, as for employees such as Adriaan Cronje, Shaaiq Roubain, as ten leads, you just can never get hold of these people. Spent in the order of 40 minutes on the phone, trying to get hold of these two for some help, but as for the support staff, well that is another complete stuff up. Please keep your credit card processing away from these bunch of clowns.

Customer support is poor, very poor. Firstly, their response time is unbelievably slow for a company that facilitates a web-based payment channel. Secondly, their knowledge is support of the software is poor.

Co-signing PayFast hosts scamming websites.

I have paid my service provider who uses Pay Fast. It's over three weeks now and the payment has not been cleared into my service provider's account. They have held on to the funds claiming it's fraud. I am the one who paid and I trust my service provider because we have been doing business for a long time. Pay Fast is a scam. They are holding on to my money for no good reason. I wouldn't recommend anyone to use Pay Fast as you will regret it.

Pay fast can't process payments on time. After payment they hold the funds claiming they are still investigating fraud. Eventually they will block your account and retain the funds for themselves. They are the worst payment gateway I have ever known. If you wish to do business fast and swiftly, Please avoid using PayFast as you will end up frustrated and losing valuable business. They take long to reply to emails and don't answer calls.