PayfastReviews of payfast.io

The support team is completely ineffective. You wait for days and still get no real solution. 2. Support team seems uninterested in actually helping. Responses feel lazy and unhelpful. 3. Very poor support team experience. Delayed replies and no understanding of the issue. 4. The support team does not seem trained to handle real problems. Extremely frustrating. 5. Support team wastes your time instead of resolving anything. Completely unreliable. 6. Unresponsive and unhelpful support team. Makes the whole platform difficult to deal with. 7. The support team gives generic answers that don’t solve anything. Very disappointing. 8. Dealing with the support team feels pointless. No clarity, no proper assistance. 9. Support team performance is extremely poor. Slow, unclear, and ineffective. 10. The biggest issue is the support team. Without proper help, the service becomes unusable.

Cannot get hold of them, and cannot reach the Vendor that provided the goods I ordered, and for whom Payfast.io took payment. I would caution anyone from doing business with them

KPS Safaris & Tours has had a frustrating experience with PayFast regarding payout timing and support follow-up. Two client payments were received via online payment links on 2026/03/25 and both were confirmed as received. However: only one payout was processed the second amount remained marked as “available for payout” without being transferred multiple support tickets were logged across departments one unresolved ticket was incorrectly marked as resolved The issue was passed between POS Support and Merchant Services, which caused further delays and uncertainty around business cash flow. For a payment provider handling merchant funds, predictable payout timelines and clear written communication are essential. At the time of writing, we are still awaiting the remaining payout and full written confirmation of the payout timeline.

I am extremely dissatisfied with my experience with Payfast and feel compelled to raise this formally. I have attempted to onboard with Payfast on two separate occasions, and both experiences have been problematic. The most concerning issue is that Payfast is holding funds that have already been paid by my clients, with payout delays of up to 14 days and no clear communication or explanation. For any business, especially in hospitality, this is completely unacceptable. Cash flow is critical, and there is no justification for withholding client funds without transparency or proper support. In addition to this, the customer service experience has been incredibly poor. I have been on hold for extended periods (over 25 minutes) trying to speak to a manager, with no resolution. When eventually reaching support staff, the interaction was dismissive and unprofessional, particularly when expressing understandable frustration about delayed payouts. At this point, I have: • Funds being held without clarity on payout timing • No proactive communication from Payfast • Significant time wasted trying to get assistance • A complete lack of accountability from support I am requesting the following as a matter of urgency: 1. Immediate confirmation of when my funds will be paid out 2. A clear explanation for the delay 3. Escalation to a senior manager who can resolve this Based on this experience, I would strongly caution other businesses against using Payfast if timely payouts and reliable support are important.

Payfast are useless, i made one transaction through them and tried to request a payment, they declined it for some reason they will not tell me. I am trying to close down the account and request my funds to be sent out. They still will not do that, they are still currently holding my funds and wont release them. Do Not go with payfast.

Signing up with PayFast is one of the worst decisions I’ve made. If I had known what I was getting into, I would never have registered. If you struggle to verify an account, it seriously raises concerns about how your other services are handled.

My experience with Payfast has been extremely disappointing and frustrating. The level of professionalism and communication I encountered was far below what I expected from a financial services platform. Throughout the process, I fully cooperated with every request made by their fraud department. They asked for documentation from my payer, which was promptly provided. After that, they requested additional documents from me, and I submitted everything required without delay. Despite complying with all their instructions, I was later informed that I would not receive my funds — without any clear explanation. What made the situation worse was the way communication was handled. Calls with reception are recorded, but interactions with the fraud department appear not to be recorded. During my calls with representatives (including individuals identified as Caiphus and Hilton), I experienced what I perceived as unprofessional conduct, including abrupt call disconnections without explanation. At times, the tone of communication felt inappropriate and dismissive rather than supportive or solution-oriented. As a customer dealing with financial matters, transparency, accountability, and respectful communication are essential. Unfortunately, my experience with Payfast did not reflect those standards. The lack of clear explanations and the handling of my case have left me feeling frustrated and unsupported. I hope Payfast takes customer service, transparency, and internal accountability more seriously moving forward, as trust is critical in the money transfer industry…

The worst payment processor you could ever use. They have no customer support. As a merchant I have been locked out of my account for a year and it's practically destroyed my business. Customer service reps tell you the same story every time. And nobody knows how to resolve the issue.