customer
Very unfortunate.....
I took a 2-week vacation out of the U.S. 7/14-26 2024! Making clear plans for my female GSD of 9 months needing continuous energized play/training. I decided on patsk9.com as he was the closest to where I live. I dropped GSD off on Friday 7/12th returning Friday 7/26 2024. The lines of communications open throughout. The first two days I didn't hear anything from PAT as to training and how she was doing. 1st 2days PAT "stated she would run to her kennel and preferred to stay there". THAT DIDN'T MAKE ANY SENSE TO ME AT ALL 🤔. According to Pat this behavior continued and was disturbing to me. I COULD NOT UNDERSTAND WHY HE STATED HE WAS A PROFESSIONAL DOG TRAINER BUT HE COULDN'T COMMUNICATE WITH MY FEMALE 9-MONTH-OLD GSD Before my return there was no training or videos completed. Pat suggested I leave her longer with him. I informed him on 7/30 Yalla is scheduled for surgery and then she will need 14 days or so to recuperate. 7/26 I decided to let Pat resume training as I had already paid for that service on July 12. Pat came to my home and picked Yalla up! NOTE! AS I WATCHED THE EXCHANGE BETWEEN YALLA AND PAT! SHE WAS BARKING PROFUSELY AND Acted AS IF SHE'S NEVER MET HIM BEFORE. I figured everybody deserves the benefit of the doubt 'AND I HAD ALREADY PAID FOR A SERVICE THAT I CLEARLY DIDN'T GET THE 2 WEEKS in JULY. I don’t know why I thought this time would work when 2-weeks didn’t. Pat had Yalla from 8-26-31st! The first 3-days I heard nothing from him. By WEDNESDAY mid-afternoon I communicated with PAT through text and he confirmed 'HE WOULD SEND ME TRAINING VIDEOS AND HE WOULD WORK TO GET HER 💯'. This never happened and I had no faith in Pat at this point. I decided to pick Yalla up on Saturday 8/31 partially unannounced let's say 5:30 pm give or take. Note! I did attempt a phone call to let Pat know I was coming, he did not answer but returned my call while I was driving. What happened when I pulled up was a disaster on every unprofessional level. Pat brought my dog out she was all over the place she was out of control, (PANTING) deliriously. Right away I understood the problem. It was very clear she was kenneled for a long period of time without access to water. I noticed right away she started peeing and there was blood in her pee (next day vet appt showed to be UTI/Dehydration). I could not address this with Patsk9.com because he went full-blown COMMANDO/DEFENSIVE MODE right out of the gate! Accusing me of CHOKING MY DOG 🤔. It was really bad between him and his brother they were very disrespectful, yelling/cursing attacking me. WHAT I SAW WAS complete GUILT about something that I knew nothing about. Pat/his brother were belligerent with their words/actions towards me. I had to quickly get my camera and record all this unfortunate situation. It was bad 🤔✌️🦋. Once I was able to take control of the situation I got water for Yalla, I put shoes on her and moved forward. My dog was so thirsty it appeared as if she hadn't had water all day and If she was crated for a long period of time. YALLA was ravished for water as if it hadn't been given to her throughout the day freely. She was so anxious to have more scratching the bowl as if she hadn't had water all day. SHE HAD THREE DOGGY BOWLS FULL AND WE HAD TO STOP THERE BECAUSE I DIDN'T WANT HER TO START VOMITING. I will never recommend Patsk9.com to anyone. I had to request videos of training which I did not get. Training my dog never happened. I provided special dog food for her stay, apparently he neglected to feed her the food. The bin that I provided was still full to the reem. Thank God I am a firm believer in the power of God! He spoke to me and didn't give me a moment of rest until I went to pick Yalla up. THE SITUATION ON PICKUP WAS VERY UNFORTUNATE! Pat played his hand showing no regard for Yalla and I saw the devil and it was a nightmare. Yalla was trying to get away from him, it was sad to see her this way and to know there was some clear neglect. Don’t Trust this company with your dog!