SL
Mediocre service
Note to the management: how about training your employees properly, or at least offering a compensation for the mediocre and untrustworty customer service. Customer rep Leslie in particular, needs a very simple question to be repeated multiple times before finally answering... a complete lie, on the phone and in writing, so that no clear explanation was ever given. I had not ended the reading that day as she claimed... it was ended automatically by the system 1 min after the automatic announcement. Another piece of info she gave turned out to be wrong... That's disservice, not "service". The reading itself contained blatant untruths