PassportPhotos.comReviews of passportphotos.com

Response from PassportPhotos.comMay 16, 2023

Hi, I hope you are well. I am sorry to hear your initial image was not accepted, our team will help support you through this. If your initial photo online was brighter on your screen and also passed our quality control team, and then, came out darker in print in Walgreens - the issue can be with Walgreens brightness settings in their printer at that specific location - which is something we can not control unfortunately. We have a very clear policy which is if a photo did not pass the passport agency review (which is very rare) we are happy to either issue a full refund or issue another photo for no extra charge. If you please email our support today ([email protected]) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo. Many thanks, Passport Photos Team

Response from PassportPhotos.comMay 16, 2023

Hi, I hope you are well. If you please email our support today ([email protected]) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo. I am sorry to hear your initial image was not accepted, our team will help support you through this. Many thanks, Passport Photos Team

Response from PassportPhotos.comApr 20, 2023

First of all, we are sorry yo hear about your Walgreens experience. If your initial photo online was brighter on your screen and also passed our quality control team, and then, came out darker in print in Walgreens - the issue can be with Walgreens brightness settings in their printer at that specific location - which is something we can not control unfortunately. Nevertheless, if you please email our support today ([email protected]) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo. In general, our pass rate is usually higher than Walgreens or CVS so if the photo pass our quality control it is more likely to pass despite what a Walgreens associate might tell you. We have a very clear policy which is if a photo did not pass the passport agency review (which is very rare) we are happy to either issue a full refund or issue another photo for no extra charge. Regards, Adam Team PassportPhotos.com

Response from PassportPhotos.comMay 16, 2023

Good afternoon, hope your well. We deeply apologise about the low quality resolution leading to your pictures being rejected. Unfortunately we have no correspondence from your self with this matter. However, if you would like to email us at [email protected] We can have this amended free of charge if still needed, alternatively a refund is available. We are looking forward to hearing back from you.

Response from PassportPhotos.comApr 3, 2023

Hi, I hope you are well. All our orders are sent in secure envelopes, there is a tab at the top that can be easily opened which would not affect your images. Please can you contact [email protected] and send us proof of this. A member of our team would be more than happy to assist you.

Response from PassportPhotos.comApr 4, 2023

Hi, hope you are well. We are deeply sorry to hear this was not accepted for you. However we have had no correspondence from yourself to notify us on this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comApr 4, 2023

Hi, hope you are well. We are deeply sorry to hear this was not accepted for you. However we have had no correspondence from yourself to notify us on this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comApr 4, 2023

Hi, hope you are well. We are deeply sorry to hear this was not accepted for you. However we have had no correspondence from yourself to notify us on this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem. Many thanks, The team at Passport Photos.