PassportPhotos.comTake Your Passport and Visa Photos Online. Get your perfect biometric photo (compliance guaranteed). We are all about convenience and speed when it comes to your photos.
PassportPhotos.com (passportphotos.com) has 75 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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M. S.
Didn’t want to give any stars…Never got a digital photo or an email at all!! I have sent 2 emails and no one has responded but of course they CHARGED my CARD! I am going to write bad reviews on them everywhere I can if this is not revised today.
Ghadeer H.
I never received my digital order or confirmation email but my credit card was charged. I have been emailing their support people all day without any resolution. There is no phone number to call and I keep getting emails requesting the same information over and over telling me they are unable to locate my order. I will never be using this service again
Response from PassportPhotos.comAug 31, 2023
Hi, I hope you are well. We have investigated this and can see that you had issues receiving your digital passport photo. This issue is due to you inputting your email address incorrectly. A member of our team spoke to you regarding this and had it amended to the correct email address. They then sent the confirmation email to yourself and sent an extra email with all 3 pictures on to make sure you definitely received this. Many thanks, The team at Passport Photos
Stan
Dont touch this company. They are a con. Photo was not good enough quality for the passport office and took nearly a month to get a code. And just in case (like they said below) I don't have an order with them, I have the number if you need to check and records of 5 emails as there is no phone number. Just avoid these conmen.
Response from PassportPhotos.comJul 25, 2023
Hi, I hope you are well. I am deeply sorry to hear you are facing issues with your order. I can assure you are support team are ore than happy to help with this. Please can you contact them at [email protected] and include your order number so they can take a look at this. Many thanks, The team at Passport Photos.
mh
I never received anything from this company. I tried the "contact us" with no replies. The only thing they managed to do is take my money.......and that was quick. Scam
Response from PassportPhotos.comJul 25, 2023
Hi, I hope you are well. Thank you for taking time to leave us a review, our team take on this feedback very seriously. Please can you contact us at [email protected] and include your order details and shipping address. A member of team would be more than happy to help. Many thanks, The team at Passport Photos.
Aaron M.
I just received a letter from the passport agency rejecting my photo and requesting I get it retaken. Very disappointed.
Response from PassportPhotos.comMay 16, 2023
Hi Aaron, Thank you for leaving a review on our service. I have looked into this and can see you purchased a US shipped passport photo 03/17/2023 03:09. I can see that a member of our team has provided you with a link to re-take your image. I am sorry to hear your initial image was not accepted, please contact [email protected] and a member of our team will be more than happy to help. Many thanks, Passport Photos Team
MH
Rated one star as couldn’t put no stars! If you need photos in a hurry, do not use this service as the photos are dispatched late and using slower delivery service than paid for. Total rip-off Requested refund
Response from PassportPhotos.comMay 16, 2023
Hi, hope you are well. We are deeply sorry to hear you faced a delay, all our orders are sent via tracked shipping that usually arrive within 3 working days after shipment. However we have had no correspondence from yourself to notify us on this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem. Many thanks, The Team at Passport Photos
Tayo O.
Waste of my money
Response from PassportPhotos.comMay 18, 2023
Hi, hope you are well. Thank you for leaving us a review. We are sorry to see you cannot save your picture as a JPEG. We have a set of instructions guiding you through the process however, you have not contacted us about this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem.
Gina M.
Paid for Passport Photos thinking this was a legit company that had correct directions on how to have someone take your photo using the systems website biometrics. Wrong! Went to Walgreens to print per the instructions you provided, photo came out too large and didn't meet the photo size 2 x 2 requirements. Ended up having to go to a different company who took legit passport photos and printed the correct size. Wish I could get my money back from you guys...since your services literally didn't do as advertised or promised.
Response from PassportPhotos.comMay 16, 2023
Hi, hope you are well. Thank you for leaving us a review. All our US photo sixes are 2x2, when printing at home or Walgreens you must make sure to choose the 4”X6” glossy photo paper size. We have a set of instructions guiding you through the process however, you have not contacted us about this issue. Please email [email protected] and a member of our team will help proceed further in assisting you and fixing the problem.
