PasspackReviews of passpack.com

I was a small user for many years, on an older release of their service that was still being supported. Some weeks back my passkey stopped working. They have admitted in writing that they broke their system but claimed they would try to fix the issue. They contacted me once to try the passkey again, but no joy. Since then they haven't bothered to be in touch. Protecting your data is literally the whole point of their service and they blew it. Avoid - these days there are better alternatives. Edit - to respond to their reply, I never claimed that the data was compromised. But I lost access to it due to a technical mistake on their side, and their communication about the issue suggested that they simply didn't care. If they messed up their old system, who says that their new system will be any better? Not a company I would trust.

Customer support is the worst. If you have an issue, consider your passwords lost. 3 support tickets, one since March 2020. Still no reply.

Same problem as Mathijs Jonkers. They never replied to me. I have sent them 20 emails already. Do not use Passpack!

I lost all my passwords after using passpack for two years! Customer support sucks! Hello internet, I used passpack (paid subscription) for two years. A month ago i logged in and all my passwords were gone! In the app I see the normal amount of rows I usually have, but alle rows are empty. As I use it for my company I asked my staff members to check it. They can see the passwords I have shared with them in the passed. So I tried to share all my passwords. The new passwords I have shared with them are empty as well. So.... I contacted Passpack several times. The first times they said they were working on it, but now they do not respond anymore...