ParentgivingReviews of parentgiving.com

I received less than satisfactory customer service when I had to return a case of barrier cream. I had ordered the barrier cream based on the photo and description of the the product on your website. I ordered Soothe & Cool "Free" barrier cream and was shipped a case of Soothe & Cool barrier cream. Your customer service reps tried to convince me that the product was the same only in different packaging even though I told them of the difference in the ingredients on the packaging. Then I was told that Medline had changed the packaging, but that the product was the same. The ingredients are clearly not the same as the "Free" cream that I wanted. One of your reps acknowledged that your website did have the wrong image for the product. Initially the rep said that I would be charged $13 to return the case. Finally, arrangements were made for Fedex to pick up the case and return to Parentgiving at no charge to me since it was your error in sending the wrong product. I was provided no return label for the case. I was told that Fedex would have the return label. Fedex picked up the case at my door without leaving a confirmation of the pickup. When I called Fedex they could not help me because I had no tracking number for the case. When I called customer service voicing my concern that the case might not be returned to them I was told not worry. I am hopeful that I will receive a refund to my VISA soon, until then I will not be ordering incontinence supplies from Parentgiving. I hope that you have corrected the image and description of the product on your website.

My order included some broken end caps and was missing 2 screws. I was disappointed that I had to wait for replacements to arrive.

Not enough details given on incontinence products. This makes twice that the product purchased for my 92 year old dad failed to provide acceptable nighttime protection. Many of your customers are buying products for elderly parents as I am. Your company name suggests that you offer proper information and quality products to meet the needs of caring for aging loved ones. Your product works ok for day time use when my dad is sitting or walking BUT it is completely useless for nighttime while lying down sleeping.

PRICE INCREASES: 7-2018 $0.31 / 2-2019 $0.34 / 2-2020 $0.34 / 9-2020 $0.49. Why? In 2 years, that $0.18 represents a 58% PRICE INCREASE. From 2-2020 to 9-2020, that $0.15 represents a 44% PRICE INCREASE. The previous $0.03 increase represented a 9% price increase. There is no justification for the 44% price increase, none. I've used this brand of booster pads for decades (obviously that means I'm an "enduring" family caregiver) and have used many suppliers. I've ordered other products in the past because I buy these from you and had been so happy with you. I'm certainly now looking for a new supplier or new product.

Great products, fast delivery, but way too many emails. I changed my preferences to only allow once a month and got two the next day. I know where you are and how to place an order and what and when I need to reorder. It feels like your company is harassing me.

Delivery was quick, but the product quality is poor. I ordered 50 face masks. Three of the first five were so badly made that the elastic loops detached, some before I was able to wear them. Won’t order again

The products that were sent were too large and did not fit. I could not use it.

First of all, they sent the wrong size diapers. I had to pay to return them. $36 for FedEx labels plus $10.50 for restocking. Why should I have to pay for your mistake? Second, the boxes were individually label "Baribriefs." Letting everyone know what was inside. Parentgiving didn't protect my privacy at all. No. I do not recommend this vendor!!! I distinctly told the rep they were not the right size. She tried to tell me otherwise. Which is what I expected. The diapers were wrapped in clear packing there were no pictures on the packages. Now, you mention samples! Funny, this was not mentioned when I inquired about a returning them.