ParentgivingReviews of parentgiving.com

Response from ParentgivingMar 20, 2019

We're sorry for the issues you have experienced with your order. One of our Customer Care agents emailed you on March 13. UPS showed the original basket was delivered on March 12. You confirmed on March 15 that it was no where to be found, so we shipped out another on March 18. A Customer Care agent emailed you confirming you should have the replacement by Friday, March 22. We sincerely apologize for the inconvenience. Please call us at 888-746-2107 if you need further assistance. We're here to help.

Response from ParentgivingMar 8, 2019

We sincerely apologize for the issue with your order. Our distributor, who is also the manufacturer of the item, did not inform us of the shortage until after your order was placed. That is not the way we want to treat our customers! You were contacted by email by one of our Customer Care agents regrading an estimated shipping date. Today our distributor informed us that it may be on or around April 15th before the item is back in stock. We regret the lengthy delay. We will also be emailing you additional information today. I can assure you that we can usually be replied upon for a much better service experience!

Response from ParentgivingFeb 20, 2019

Thank you for contacting Parentgiving.com. We appreciate your order. We accept one coupon per order. The free shipping coupon populates automatically however, if another coupon is added the system will void out the free shipping coupon and initiate the savings for the coupon that was entered. A coupon was entered that reflects 10% off the first order for savings of $22.00. Please feel free to contact us if you have any questions or concerns.We can be reached at 888-746-2107. Thank you.

Response from ParentgivingFeb 7, 2019

We hope you received our email on February 1 regarding the issue you had with the product. "Mr. David Parent, Thank you for contacting Parentgiving.com. In reference to order 402687, we are sorry you weren’t completely satisfied with the Tena Pads, feedback is very important to Parentgiving. We work very hard to achieve Customer Satisfaction and want all of our Customers to be satisfied with their purchases. I have added 2404 Parentgiving Reward Points to your account a dollar value of $24.04 to assist you with a future purchase. We have sent a Sample of the Tranquility Personal Care Pads at no charge to you, if you are interested in this product I have listed the link below order #404767. https://www.parentgiving.com/shop/tranquility-personal-care-pads-7201/p/ Please feel free to contact Customer Service at 888-746-2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-8pm & Fri 9-5pm (Est). We will be happy to assist you. We hope we have an opportunity to serve you again in the future, should the need arise. Thank you, Patricia Customer Care Representative [email protected] t. 973.521.5607 f. 973.783.7075

Response from ParentgivingDec 27, 2018

I am very sorry for your recent bad experienced with us. This is not the way we treat our customers and I apologize for the errors that contributed to the less than flawless encounter. I also left you a voice message today. I credited your Rewards Points account with 4000 points, worth $40.00, that you can redeem like cash on our website on a future order. I hope we can earn back your trust and business. Thank you, Nicky, Customer Care Manager 973-521-5601

Response from ParentgivingDec 21, 2018

We're sorry the product was not as helpful as you had hoped. I wish you would have contacted our Customer Care Team to assist in returning it. I credited your Rewards Points account with 3069 points, a dollar value of $30.69, the full purchase price. You can redeem them like cash on a future order. If you'd like help selecting another cane, we're here to help Mon-Thurs 9 AM ET - 8 PM ET and until 5 PM ET on Fri at 888-746-2107. Thank you.

Response from ParentgivingDec 11, 2018

We're sorry for the delay in you receiving the return authorization. I can assure you we were not stalling. You contacted us on November 30 and it is usually 24-48 business hours until we receive the information from the distribution center. With the weekend, we did get the authorization on Dec 3, within the 48 hours but it did take an extra day to email it to you. We sent it to you on Dec 4. We apologize for the inconvenience.

Response from ParentgivingDec 11, 2018

We're sorry you are not happy with the product you ordered. One of our Customer Care agents left you 2 voice messages on November 28 requesting to speak with you so we can resolve the issue for you. We haven't heard back from you yet. Please call us at 888-746-2107 Mon-Thurs 9 AM ET - 8 PM RT and until 5 PM ET on Fri. We hope you'll give us an opportunity to make this right for you.Thank you.