Disappointed U.
They leaked so badly it went through my…
They leaked so badly it went through my disposable pad, washable pad, my bottom sheet and onto my mattress pad which I believe stopped the wetness. I also had my quilt and top sheet get wet with this experience. Ridiculous! I am so sorry I bought these and to top it off I bought three packages to save on shipping. Because I had others of another brand left to use before I needed to use these I'm sure I'm outside the return window. Oh well, I've learned my lesson. I just received a very nice reply from the company and they are giving me a credit and the ability to get free samples to try for future products as well as a number to call for help. This is EXCELLENT customer service and I really appreciate it. I have updated my rating from a 1 star to a three star because of the great support I'm getting. When I try other products and they work better I will be happy to giver an even higher rating.
Response from ParentgivingMay 10, 2018
We're sorry the product didn't work for you. Returns of unopened product are accepted within 30 days , as shown in the Returns tab on every product page. Even though you can't return the 2 unopened packages, I have refunded you in Rewards Points. I have credited your Rewards Points account with 3500 points, worth $35.00, that you can redeem just like cash on a future order. If you would like to try other products, you can consult with one if our Customer Care agents and we would be happy to send you free samples of other options to try, at no charge. Pleas e contact us at 888-746-2107 Monday-Thursday 9 AM ET - 8 PM ET and until 5 PM ET on Friday. We're here to help! Thank you.