ParentgivingReviews of parentgiving.com

Response from ParentgivingSep 17, 2019

Dear Darlene, Thank you for taking the time to post a review. I’m very sorry the Seamless Socks (Oversized(Women’s 8-10 / Men’s 7-9) have been discontinued by the manufacturer. The balance of your order has shipped. A refund of $42.73 has been processed. Please let us know if you would like assistance selecting a different product. I have included a link below to some similar products you may be interested in. We sincerely apologize for the inconvenience. https://www.parentgiving.com/shop/search?w=diabetic%20socks Please feel free to contact Customer Service at 1.888.746.2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-8pm & Fri 9-5pm (Est). We will be happy to assist you. We hope we have an opportunity to serve you again in the future, should the need arise. Thank you, Patricia Customer Care Representative [email protected] t. 973.521.5607 f. 973.783.7075

Response from ParentgivingSep 4, 2019

Thank you for letting us know the Heal and Elbow Protectors you purchased were too small for you. Please call us and we will be glad to discuss and assist. In the meantime, I added 1,799 points ($17.99) into your account, the price of the protectors, towards any future order. Thank you,

Response from ParentgivingAug 14, 2019

Dear Mr. Kirby, Thank you for your order for the Maddak Tall-Ette Elevated Toilet Seat w/ Aluminum Legs. I am sorry to know that you thought the product was only fair and not great. Our customers have rated it 4.2/5. Do you have any suggestions for improvement of the product? You may call me if you wish to discuss it with me. Have a nice day. Nancy Customer Care Representative [email protected] t/ 973-521-5610 f/ 973.783.7075

Response from ParentgivingJul 2, 2019

Hello Mr. Heasley, Thank you for shopping with Parentgiving.com and taking the time to provide a review. Feedback is very important. We are sorry you were not completely satisfied with the; [RB4035] Abena Boost Maxi Booster Pad (Pack of 20), this pad is for light incontinence. After research, I found the booster pad from NorthShore is not the same as the name brand Abena Boost Maxi Booster Pad. We offer a variety of Booster Pads, I would be happy to discuss our products and find the best booster pad to fit your needs. I attempted to contact you today but was only able to leave a voice mail message. Please feel free to contact Customer Service at 1.888.746.2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-8pm & Fri 9-5pm (Est). We will be happy to assist you. We hope we have an opportunity to serve you again in the future, should the need arise. Thank you, Patricia ext. 5607 Customer Care Representative [email protected] t. 888.746.2107 t. 973.521.5607

Response from ParentgivingJun 14, 2019

Thank you for submitting a Trustpilot review, although I’m sorry you were disappointed with our service. Our usual delivery time is one to three business days. Please accept our apologies for the delayed shipping information and delivery. We hope you will give us another chance to redeem ourselves. I have added Parentgiving reward points to use on a future order and also a courtesy coupon code to use which will give you 5% off and free shipping on your next order. Please let us know how the products are working for your mother You have chosen 2 products that we would highly recommend. If for some reason the products are not working well for your mom, please contact us and we would be happy to suggest some other products to try and send you complementary samples. Please contact our Customer Care department at 888-746-2107 if we can be of any further assistance Again I am very sorry about your first experience ordering from us and hope you will consider us again in the future.

Response from ParentgivingJun 13, 2019

Sorry for not informing you promptly about the product being placed on backorder. Though, we did provide the refund promptly, we do apologize for not emailing you regarding the shipping delay. We hope you will give us another chance as this is not indicative of our usual service. For a future order, here is a discount coupon code. My telephone number and the Customer Care number are both listed below if you have any questions.

Response from ParentgivingJun 10, 2019

In email sent to customer, we stated: Thank you for letting us know there was a problem with your delivery time of the Janibell Liner Pack Refills. I want to apologize for this shipping delay, we strive to meet our customer’s needs which includes prompt delivery. Your shipping charge will be refunded. And, I checked with UPS, it shows your order has been delivered. Please let us know if you have any other concerns or questions. My direct telephone number and the Customer Care number are both listed below. Thank you,