ParentgivingReviews of parentgiving.com

Response from ParentgivingFeb 10, 2020

We are sorry about the delay with your order. We emailed you on January 27, 2020 that the item was on backorder and not scheduled to ship until February 11th. You were given the option to cancel the order for a refund, select another product or wait for them item to come back in stock. We contacted you today and let you know that the order is shipping today and should be delivered tomorrow. We sincerely apologize for the inconvenience with this order.

Response from ParentgivingJan 28, 2020

Hi, We do appreciate your business and do our best to accommodate if an error occurs. I see our Customer Care Dept was notified today, and we have re-ordered the correct product for you and will pick up the erroneous delivery. Thank you again for shopping with us here at Parentgiving.com!

Response from ParentgivingDec 19, 2019

I am sorry that you are not pleased with the product that you ordered. We do have other heavy absorbency products and we would be happy to send some samples if you like. Please give us a call and we would review the products with you and place a sample order for you. Our Customer Care department phone number is 888-746-2107 and we are available Monday through Thursday 9am to 7pm and Friday 9am to 5pm.(EST)

Response from ParentgivingNov 4, 2019

Hello David, Thank you for taking the time to post a review. We are sorry the zipper has broken, we will be shipping out a replacement of the same item, you should receive it in a few days. I hope the replacement item will work out fine. We appreciate your business and want all of our Customers to be Satisfied with their orders. Please feel free to contact Customer Service at 1.888.746.2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-7pm & Fri 9-5pm (Est). We will be happy to assist you. Patricia

Response from ParentgivingOct 30, 2019

Hello Lynn, Thank you for contacting Parentgiving.com and taking the time to submit a review. In reference to Free Shipping. A great way to receive Free Shipping all the time would be with our Auto Delivery Subscription for incontinence products only. Auto Delivery Subscribers receive 5% off, Free Shipping and 2% back in Parentgiving.com reward points and a 3 month price lock with every order. The duration can be set up from every 2 weeks up to 3 months with a 40.00 minimum purchase, we contact the customer by email, phone or text with a 7 day reminder prior to the order shipping. Coupons cannot be combined with auto delivery savings. Please feel free to contact me if you have further questions. Our Customer Care hours are Mon – Thurs 9-7pm & Fri 9-5pm (EST). Have a good day. Thank you, Patricia Customer Care Representative [email protected]

Response from ParentgivingOct 28, 2019

Good Afternoon Thank you for contacting Parentgiving.com and taking the time to send a review, feedback is very important to us. We are sorry the tab closure Depend you have ordered were not what you expected, please understand the pictures on our website are for illustrative purposes only, we list as much details referencing the products on our website as possible. I have added 500 Parentgiving Reward points a $5 value to assist you will a future purchase. Please feel free to contact Customer Service at 1.888.746.2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-7pm & Fri 9-5pm (Est). We will be happy to assist you. Thank you, Patricia Customer Care Representative [email protected]

Response from ParentgivingOct 24, 2019

Good Morning Mr. MCCachren, Thank you for taking the time to write a review, feedback is very important to Parentgiving.com. In reference to order # 458722 and the crushed boxes, we apologize the boxes arrived this way, we are happy the products were not damaged. I have sent the information to the warehouse for review. We never intend on doing business this way and plan on resolving the issue the best way we possibly can so that this doesn't happen again. We work very hard to achieve Customer Satisfaction and want all of our Customers to be Satisfied with their orders and the delivery process. I have taken the liberty and added 500 Parentgiving.com Reward Points a $5 value to redeem with a future order. Please feel free to contact Customer Service at 1.888.746.2107 if you have any questions or concerns. We sincerely appreciate your business and want to make every part of your experience with us as pleasant and satisfactory as possible. Our hours of Operation are Mon – Thurs 9-7pm & Fri 9-5pm (Est). We will be happy to assist you. We hope we have an opportunity to serve you again in the future, should the need arise. Thank you, Patricia Customer Care Representative [email protected] t. 973.521.5607 f. 973.783.7075

Response from ParentgivingOct 10, 2019

Hi Jim, Thank you for the follow-up information regarding the drop-shipment tracking process. We want every part of our customer's purchasing experience to be a good experience. I see a tracking note in the system, and apologize you did not receive it in a timely manner. I am glad the delivery service was very good. Our customer's feedback is important for us to maintain quality. Please feel free to contact me in the Customer Care Department (telephone numbers are listed below) if I can be of further assistance.