ParentgivingReviews of parentgiving.com

I am my wife's caregiver and "long term" customer of Parent Giving. I have, until today (May 19, 2022), when I contacted Customer Services around 3:45 PM regarding my order # 695102 because we failed to receive one of two items. This representative was extremely defenseless and condescending. The item is backordered and she said I was supposed to know that the status provided was "accepted" and meant backordered. How was I supposed to know that? She said an email was sent to me explaining that status. I explained that I did not receive any email or any other communication from Parent Giving, and that is unacceptable. She defended the company's actions and, in my opinion, was very offensive, so I asked to speak to her boss. She said she had my file and would ask her boss to call me. I am totally disgusted and remain unaware when I can expect to receive the missing item, so must seek an alternate soon.

You changed manufacturersYou changed manufacturers. They felt cheaper did not feel safe.

Abysmal packing/shipping. Response from company took no responsibility and blamed factors beyond their control (shipping was one they said they had no control over!). Taking my business elsewhere.

Was emailed 10 off order but didn’t give the discount.

I had waited 3 months to be able to order from you. Then I ordered briefs instead of underwear, I called within 20 minutes of ordering the wrong product to reorder cancel,or change my order. I was told too late The wrong order came two days later by FedX who dropped and ran , no chance to refuse. Called customer service which is closed till Monday. Got return number conday they picked up Wed and I did not get credited my money MINUS $13.50 to return. I told the rep 4 times I would still like to try your pullups. Got no reaction! Had to order from another cheaper company due to charges. I still wanted to try but I do not trust your process Unhappily Cathy Amy

Disappointed. I could not use it. The description sounded like it would be compatible with my Stander brand pole. It is not. It did not fit. The description was poorly done. I returned it and got confirmation of delivery a few days ago. Also paid for return shipping and insurance. The time of 21 business days seems quite excessive to process a return and refund. That will be over a month. I hope for a better experience if I order from the company again.

I ordered a $29 item from Parentgiving that offered a 10% discount if I entered the password, which I did. The cost should then be $26 - plus shipping & sales tax $10 - for a total of $36. But when I checked out, they had not given methe 10% discount, charging me $40. Plus they had signed me up for automatic payment when I had explicitly indicated I did NOT want. Not a huge loss, but I was disturbed by the bait-and-switch tactics and tricky pricing. So cancelled the order and won't be doing business with them again.

Product is fine and works well. The financial end is disappointing. I thought I was purchasing the same order previously ordered. Parent giving sent me information to reorder. I didn’t pay much attention and simply placed the order. The cost and product was the same. Upon receiving the order I noticed the amount was not the same. I received 56 units instead of 70. I still don’t understand how this could happen. I can’t believe this company would dupe customers. I should have been more diligent in placing the order. I reorder many items on line and never had a problem. If I don’t get an explanation I will order from elsewhere.