Parentgiving Reviews | Read Customer Reviews of parentgiving.com

ParentgivingReviews of parentgiving.com

4.65,060 reviews
Pharmacy & Medicine
572 Valley Road #43079, Upper Montclair, New Jersey

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Parentgiving

About Parentgiving

Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.

Parentgiving (parentgiving.com) has 5,060 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: parentgiving.com
Website: parentgiving.com
Category: Pharmacy & Medicine
Location: Upper Montclair, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Parentgiving reviews

Showing 247 reviews with 1 star · Clear filters

Tanner W.
Jan 4, 2023
Lost order
Our order was delivered while we weren't home and was subsequently stolen. The delivery company and Parent Giving (PG) both told us to follow up with the other. Neither proved helpful. I spoke with Helen from PG customer service on 1/3/2023 at 12:11pm eastern. She was rude, abrupt, and accusatory immediately. We'll never shop here again.
Response from ParentgivingJan 4, 2023
This customer has not spoken to any of our customer service representatives. He has corresponded electronically. He advised that his delivery had been stolen. We responded thusly: FedEx has provided a clear photograph of the order delivered in front of your door. As you will understand, the fact that it has been stolen or otherwise removed, is not the fault of FedEx, Kimberly Clark, or our company. I am not aware of any e-commerce companies that will take responsibility for an order that has been delivered in a timely manner, and subsequently gone missing. However, it is your prerogative to shop at any retailer of your choice.
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Kimani
Dec 12, 2022
I’ve ordered items 3 weeks ago and i…
I’ve ordered items 3 weeks ago and i still have not received it’s been extremely hard to get in contact with anyone from this company !
Response from ParentgivingDec 12, 2022
Dear Customer, We apologize for the inconvenience as there appears to be an issue with the delivery. I have emailed you privately to try an rectify this. Kind Regards, ParentGiving
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Amy
Dec 6, 2022
pads were not leakproof
pads were not leakproof. My mom wore one to bed and she was soaked in the morning. It does not hold the 5cups of liquid as advertised.
Response from ParentgivingDec 6, 2022
The products you bought are extremely effective, and are stringently scientifically tested to meet their advertised capabilities. They also have superior leak guards, but many issues can cause leakage, such as side sleeping and incorrect sizing. Please contact our customer service team at 888-746-2107 for samples of other products that your mom can try.
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Courtney
Sep 29, 2022
Product leak and did not protect from…
Product leak and did not protect from damage.
Response from ParentgivingSep 29, 2022
I am sorry to hear that this product has not met you needs - I am sending you samples of some other products to try, and, hopefully, you will find one that better suits you.
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Dianne M.
Sep 6, 2022
They are way to large do not like them
They are way to large do not like them. Since I openned then I have no use.
Response from ParentgivingSep 6, 2022
We encourage customers to avail themselves of free samples, prior to buying packs of product, in order that they can discern their best fit. Please contact our customer care team at 888-746-2107, if you would like assistance.
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Cheryl
Aug 25, 2022
They do not contain wetness and they…
They do not contain wetness and they leak. I woke up several times in a wet bed because they leaked.
Response from ParentgivingAug 25, 2022
This product is very popular and highly absorbent, and we are sorry that you have found it unsuitable for your needs. We are sending you free samples of other products that you may find preferable.
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Susan
Jul 26, 2022
Never got my packages, refused a refund or replacement
Not only did I never get the packages I paid for, customer service made it clear it was my problem not theirs, and they were extremely angry whenever I made a suggestion (based on what online companies ever do), if I asked for replacements, or asked for solutions. I got fake tracking info initially which delayed my ability to try to track my packages. The carrier had no signature info, and refused to do a trace. I will never use Parentgiving again and will be active on social media to save others from this nightmare of trying to get products for my elderly mother.
Response from ParentgivingJul 27, 2022
For reasons known only to herself, this customer decided to have her order shipped to an Amazon Fresh location, and she did not include her name in the shipping address. The ordered was delivered and signed for. It is not the fault of Parentgiving if Amazon Fresh has misplaced the order, since there was no name on it.
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Patrick C.
May 30, 2022
I was very disappointed when the order…
I was very disappointed when the order was received and it was the wrong size. On top of that I had to pay for the shipping for an article that didn't work for us. I felt that wasn't fair at all.
Response from ParentgivingMay 31, 2022
It is unfortunate that you ordered the incorrect size. Parentgiving is unable to undertake the return costs of products, when they are due to customer error.
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