ParentgivingReviews of parentgiving.com

Nice customer service representatives just really slow delivery.

I give a 2 star rating only because you have kept me apprised of the situation but my order has been delayed twice.

Very frustrated with my last purchase. It finally got corrected but I could hear the dismissive tone in their voices.Yes the mistake was initially mine,But when I said the product looked different and did not fit you would think they being the customer service agents would have looked to see what the problem was.I had to figure it out myself.Took forever to correct.

My order some how got lost. It displayed the same tracking information for days. I called UPS and they couldn't help me. They said that I needed to contact the shipper. I called Parentgiving and they couldn't find my order either so they had to reorder it again. My son is on dialysis and these items were for him. We had to wait an additional week to get his items. Poor Service!

They are always very helpful with information, and prompt with deliveries.

I had ordered 2 ceiling to floor black poles. When I noticed the invoice it stated white . I called & they canceled the order and started a new one. 4-5 days later... it came WHITE!!!!. It’s very incompetent.

I am 89 and I made a mistake in the order and contacted customer service right away to get help and make an adjustment to combine the two orders and add the 10% off and free shipping. Apparently it was not read as the order was processed with no response and instead of one shipment with free shipping, I was charged double shipping and 10% off only on the first order. I will not use this company again for a lack of customer service and an additional payment levied against me for approximately $20. For someone on a fixed income, $20 is a lot and my request was a minute after I ordered. Not sure how huge Amazon can respond when a small company such as this does not.

Our 3 case order of diapers arrived with one of three boxes missing. The two that did arrive the boxes were falling apart. The third box arrived the next day but the entire box was missing and the cases of diapers were taped together with clear tape and just a label on them. The diapers were sitting in the open on our front porch until we arrived home which was a very embarrassing situation. Also the tape holding the four packages together could not be removed without damaging the packaging to the diapers. We like the points you earn with each order but we never had issues with packaging EVER from our previous company. All boxes were sealed with tape, even on the edges, to reduce the package being broken open by the delivery company as they are thrown around. So this past delivery service was not to our liking. Packaging needs to be made more secure for such a delicate personal product.