they start off as personable and helpful, offering significant discounts, then as you go through the process they add additional fees, don't follow through on promised services (such as itemized inventories). don't respond to calls on the day of service when there is a demand for more payment is made only after they have possession of your belongings. that initial discount is systematically eroded into a negative number with you paying considerably more than what was agreed on.
LM
Lukwesa M.
STAY FAR AWAY FROM THESE PEOPLE
These scammers are outright thieves and professional con artists. I don’t even know how they sleep at night defrauding and intentionally misleading people of their hard earned money.
SERIOUSLY, those positive reviews are NOT at all a factual representation of how they operate. They first lowball you with a very low estimate for your stuff. Then once the third party carrier arrives the price more than triples because they have pocketed your initial deposits for themselves with no shame or accountability as to what you should actually be paying. It ONLY goes downhill from there.
They hit you with hidden fees and hire unprofessional movers who can’t count or do the math when it comes to what you owe so they price gouge you. When your stuff is delivered you better believe they have stolen valuable items and don’t even let you know of the delivery date. The amount of federal laws broken are way too many to count; it’s like they play hopscotch on every law to benefit themselves. From beginning to end, it is a never ending nightmare, as the scam strategy becomes more convoluted. Just when I thought it was over, the delivery process took the cake. I was called out of the blue to let me know my items were arriving that day after weeks of silence regarding the delivery window. I drove 5 hours from North Carolina just to be there so I wasn’t hit with their absurd redelivery fee. My large plasma television in addition to other valuables were taken. These people have only JUST hit the surface of the lengths I plan to go to to for justice and to get them shut down. When you do work at a federal level, let’s just say there is knowledge and access to higher channels of accountability :).
Furthermore I had to hire a U-Haul for them to transfer my items at delivery because they wanted to charge an additional $487 fee on top of the $4,497 I already paid for a one bedroom apartments worth of items. Hahaha we will see who has the last laugh. I’m plastering this all over so people know who they are and how they operate. It’s my due diligence to society.
Stay FAR FAR AWAY. Please allow these photos to speak for themselves. Most of my items were delivered damaged and I’m missing an entire 60’ plasma television and other items. I had to transfer my items to the storage unit myself. I also received boxes of items that were not even mine. They don’t respond to any emails or your calls because they do not give a flying hoot about you. All they see is green. Karma is alive and well though, I’ll tell you that much! :)
SS
Sabrina S.
A Disgust
Would give this company negative 500 stars if I could. Steer clear of them at all costs – it will be the best decision you ever make. After signing the contract with Josh, who promised me he would be my point of contact, he completely ghosted me. Not only did the movers arrive with NO packing materials, despite me paying for the full packing service, they also lost multiple boxes of my belongings. To make matters worse, they damaged several items that were delivered, including my grandmother's china, which was completely destroyed. The final mover who dropped off my things even showed me pictures of my furniture just thrown haphazardly in the truck, unwrapped and unprotected, and admitted it was received that way. The insurance payout? A pathetic $78. Meanwhile, my lost and damaged items are worth thousands of dollars. This company is a total scam and a disgrace. Do yourself a favor and RUN far, far away from them.
ST
Steady
Horrible Experience with Paramount Van Lines
I had a terrible experience with Paramount Van Lines during my recent move from Massachusetts to South Carolina. Here’s what happened:
Two days before the move, I had a final check-in call with the Paramount Van Lines team. I mentioned a few small items I had missed, and the phone agent reassured me that my inventory wasn’t much and everything should fit within the quoted volume. They gave me an original quote of $4,400, but things took a turn for the worse on moving day.
When the truck arrived, the driver immediately told me that the inventory list and volume assigned didn’t match at all. If the driver could identify this discrepancy right away, how could Paramount Van Lines have missed it during their assessment? To make matters worse, $1,700 of the original $4,400 was just their broker fee, and the actual movers provided a new quote of $8,500 on the spot.
Their customer service was unhelpful, sticking to scripted responses. They claimed my boxes were "Extra Large" instead of "Medium," which was noted in the contract—something I hadn’t caught earlier.
To add insult to injury, they required payment via bank ACH transfer when signing the contract, rather than allowing credit card payments. This means you can’t cancel the transaction or dispute the charge to get your money back. Once you sign the contract, your booking amount is gone.
At that point, I asked the driver to load what he could within the assigned volume, thinking he might not fit all the boxes, and I could arrange for another company to handle the rest. Shockingly, the driver only loaded about 8 items—maybe 20% of my belongings—and declared that the space was full. I was left with no choice but to pay their inflated fees to get the rest of my items moved.
Afterward, I researched Paramount Van Lines online and found similar horror stories. It’s clear this is their standard way of operating.
The stress and financial burden they caused are unacceptable. If you're considering Paramount Van Lines, save yourself the trouble. Their lowball estimates, excessive broker fees, manipulative practices, and rigid payment policies will cost you much more than you expect. Avoid this company at all costs!
