The agency takes all the security deposit even if there are no damages
Made up damages and receipts
Be careful
AJ
AJ
Unresolved Maintenance and Unlawful Deposit Retentions (Scammers)
Fraud case: Deposit 2200 Euros
(update 17 Oct 2026): Owner Arda Sirin (working at S&K Law Firm) said that just cleaning cost was 762,30 Euros plus new sofa (see below).
Then offered to give back 1000Euros, which I accepted (better than 0). After two weeks emails with Arda, I still did not receive even 1 Euro back on the deposition.
I do not know what he got out of replying and not tranferring the 1000e and blaiming it on the Spanish Bank.
From his email, why he do not send 1500 Euros back from the deposition.
- Professional cleaning, €762,30,
- Replacement of the sofa, €909,00, without delivery and assembly charges,
- Replacement of the mattress in the main bedroom, €338,90,
- Repair and/or replacement of washing machine, oven and the refrigerator panel, €750,00,
(update 21 Sept 2026): No response from owner, 2 emails asking for solution & receipts what my deposit has been used for.
(update 19 Sept 2026): No response from broker nor owner Arda Sirin, 2200 Euros of deposit)
Our family leased a residential property managed by this agency Paraisomundo Marbella handled by broker Diana (Burcu Güngören Kıraç), (10 Oct 2024 - 31 Aug 2026, Los Naranjos de marbella, manzana 8, no 16) for two years. While we maintained the property with high care and made personal investments into its presentation, our experience was characterized by persistent administrative neglect and unreasonable financial claims upon vacating.
Neglected Property Maintenance: Essential maintenance obligations were consistently ignored throughout our tenancy. Reported issues—including interior and facade water ingress, black mold, walls with humid and scheduled air conditioning servicing (all landlord/broker responsibilities under Spanish tenancy law)—remained unaddressed. No action was taken during our stay of 2 years, to fix these things.
Misapplication of Fair Wear and Tear: Upon move-out, the agent demonstrated a disregard for standard legal provisions regarding customary depreciation (desgaste por uso ordinario under the Spanish Urban Leases Act). Deductions were pursued as first step for natural environmental effects, such as sun-faded kitchen chairs and normal weathering of the terrace sun protection. Do note this, this was not deducted at least what we know when writing this.
Unreasonable Replacement Claims: Cleanable cosmetic mineral rings on an older sofa—caused by the standard hard water characteristic of the region—were treated as complete property destruction. Despite surface mineral residue being easily remediable through routine hot-water extraction, we were prevented from using our contracted cleaning service after the broker insisted on her own contractors and then cancelled at short notice. The agency is now demanding full replacement cost exceeding €900 for a new IKEA sofa, representing clear unjust enrichment. Even though sofa was old and had dammages from previous tenents.
Documented Pattern of Behavior: Prospective tenants should exercise extreme caution. An identical pattern—involving the avoidance of transparent check-out walk-throughs, obstruction of independent cleaning, and excessive, fabricated deductions from tenant security deposits—has been publicly documented by previous tenants dealing with this exact broker:
On tripadvisor there is a guy named Alex article headline is: Beware of this agency (2024, Marbella Forums) Make sure to read it to understand her Playbook for frauding the tenents.
We strongly advise prospective renters to ensure all check-out procedures, inspections, and maintenance requests are rigorously documented in writing when dealing with this company. Make sure to use your own cleaners and companies, do not use her own as this is when the problems will come.
We tried our best to be nice to Diana (Burcu Güngören Kıraç), , but this is truly Business for them. Scam and fraud the person renting is systematic for this company. Company and she works mainly towards the Turkish market and rents out to anyone in Marbella. All her cleaner companies are part of her scam/fraud, Turkish owners seems also not care or they are part of this scam. I will never rent directly from any broker or deal with them again. These scams hurts the Spanish renting market.
(Recommendations use your own companies, inspect together, keep the keys until you get your deposit back)
