Adam K.
Wrong Item Sent, Actually Zero Customer Service
I placed an order for a mechanical pencil with a fat grip. I normally like fat fountain pens and, having found a graphite size I like, I decided to get a fat pencil to see if it would better suit me. Papier Plume was one of only a few retailers that still had the limited pencil. Now, I understand why. They sent a rollerball pen instead of a pencil. I contacted them over the weekend and by Tuesday had heard nothing from them,. I contacted them again, waited 24 hours and again heard nothing. In 25 years of online shopping I have never experienced this situation. I will never order from them again, and I would advise others look elsewhere.