PaperspaceReviews of paperspace.com

The service is OK, but there is hidden prices, and their billing system is buggy... If I'd known I would have selected another option from the start, so I wasted not only my money but also my time. Edit: the customer service just came back to me about the higher-than-expected charges, but wasn't able to break down the total I was charged into a documented price list. So it seems even them don't really now how the fees are calculated. Nice to have somebody to talk to though, even if useless.

Lot of hidden fees and awful customer service. they have a simple plan but lot of hidden fees and condition to milking their customer and empty your pocket. do not trust them and do not fell for their low prices. the final prices is a much more than that

Charge your credit card without notifying you and do not respect their billing dates. Run!

Absolutely disgusting They don't allow you to remove you're credit card without deactivating your account and very happily charge you incorrect amounts and prey on this confusing process.

Pretty useless! Took forever to provision and when it finally provisioned there was no storage left on the 50GB they provide... Waste of time!

my card charged 6$ + charged 12$ server work only 2 days then ban server please refund money

Bought the lowest option as a test. Ran OBS with a static image and a playlist of music which I streamed to YouTube. The CPU was running at around 25%. The virtual machine appeared to be running fine (The YouTube stream was running as expected) but more often than not I couldn't reconnect to the computer to manage it. It just stuck on 'Loading' most of the time I tried. This happened whether I was using the web interface or their app to connect. Tech support moved the machine to another server but this did not resolve this issue. Only reboots worked ... until the next time I wanted to connect. On those instances where I was able to connect to the machine the mouse and keyboard latency along with the refresh rate was terrible. Pretty much unusable. Cancelled after a week. Machine trashed instantly (fine). Account closed instantly too so I couldn't chase a refund for the remaining 3 weeks I had paid for. 1 star awarded as I can't award 0

I had read some negative reviews on here, along with some not so bad reviews and decided to give it a try. The main issue with this service is that the billing is not transparent at all. When you register a credit or debit card on the system, they immediately, and without warning, deduct $10 dollars from you. At no point does the system warn you this is happening, it is not stated anywhere on the page and there is no receipt afterwards to suggest the money has been taken. This is a serious issue and one which Paperspace does not acknowledge when challenged via email. In fact, at the point where you are asked to enter these card details, it specifically says it needs the card on file, even with $0 charge to take, suggesting money will not be taken. Furthermore, after the initial $10 dollar charge was attempted and reverted back by my card provider, Paperspace later tried to take this payment again, without warning or confirmation, simply using the existing card details. Additional to this, there does not appear to be any transparency on actual usage billing. There is no account balance to be found and no access to view cumulative billing - it seems this is done in a "1st of the month" invoice. This could certainly be improved. On to the virtual machines, I created a P4000 GPU, which when checking the settings, was as stated. However, the network connection from the virtual machine to the internet was disappointing when compared with competitor offers, with a speed test confirming 100mb download and only 7mb upload speeds. No suitable for streaming games. On customer service, responses were swift and any requested actions were taken quite quickly. although the issue of the $10 payments being taken as described above was not addressed as an issue, it was simply justified as below: "Paperspace places a $10 Authorization Hold on your card each time it is added and/or an Hourly VM Subscription is created. This is intended to ensure cards are valid and reasonable funds are available to pay any usage accrued by the account." ========= In conclusion I would avoid using Paperspace in its current setup....