PaperspaceReviews of paperspace.com

Horrible service and customer support I would strongly recommend against using this service. The outages are random but frequent. The handling of billing and invoicing is absolutely inadequate for any professional service and the support is good enough only to say that they are sorry there is nothing they can do.

I signed up for the free tier to try it out. Created a VM rant it for a fewminutes decide it was nt what i wanted and shut it down. I used $0.20 worth of CPU while on it. check my credit card a few months later to find their billing me $60 a month for 1TB of disk space. Some Free Tier ! Needless to say i deleted the machine and canceled subscription.

4 days later update. Sent them screenshots of all the fellow customers who have felt deceived or wrongly charged, and PaperSpace continued demonstrating their motto that “the customer is always wrong, and here’s why”. They offered me a refund of $13 of the $65 in inappropriate charges, which is a slap in the face that they may or may not actually honor. Here’s the last reply I sent if it’s helpful. Sorry for the obnoxious tone, just trying to get them to care about the people reporting these issues. “ OK, but I’m telling you as a prior customer that has not historically been correct. And there is a clear track record of customers that are reporting (via TrustPilot etc.) a primary experience of feeling deceived and billed in an inappropriate way. Whether you had/have sufficient documentation or not, there is a stark lack of ownership of your role in the customer’s experience. I’m not going to discuss it further, but I’ve consistently felt like your policy is “the customer is always wrong, and here’s why”, and again there is a substantial customer base that is saying the same thing. That’s an issue, even if you remove “who is right?” from the equation. It’s the kind of behavior that will allow you to keep my $65 but will hurt the overall culture and customer perception of PaperSpace in a more material way. So I guess I will just trust in the feedback process to ensure accountability, as it is clear, you would rather be right, then validate and build a relationship with your customers. I’d appreciate the $13 refund that you did acknowledge was acceptable, but I honestly don’t care at this point so do whatever your conscience thinks is right.” Original Review: Super deceptive/shady billing practices. I signed up for a machine WITHOUT the monthly base fees and confirmed I was on the fee-free plan when I stopped using my account. After the fact, they started charging me an $8.20 monthly fee without my consent. I just discovered this after 8 months of invalid charges. Furthermore, their customer service team would rather gaslight me with condescending remarks about "make sure you read the fine print so you don't get confused" and assure me their pricing transparency is so important to them. Yet when a customer is complaining because they were not billed in a transparent way (and quite frankly in a fraudulent way), they would rather be right than issue a $65 refund and write it off as a misunderstanding (or perhaps even an issue on their end with pricing and/or advertising) that they need to work on. Here's an excerpt that may or may not be helpful from my last message, which they basically shrugged off with indifference. Super frustrating. Anyway, hope that helps someone else. Excerpt From My Ticket: "That may be the pricing structure you use today, but it is not what I agreed to or signed up for, which is evidenced by the December 2022 invoice that I attached. Furthermore, when I was done using your product, I confirmed there would be no charges for leaving the machine ps4obqpez dormant, which (as expected) was the case. As such, I stopped using my account. So to change the billing structure after the fact on a dormant account that the customer isn’t even monitoring or using is not appropriate. That should be evident from the documentation that I provided, the timeline that I outlined, the system logs on your side, or any basic read of the situation and billing behavior. It’s fine that your system started dropping these charges on non-dormant accounts, even if I disagree with the policy, but having you reverse the charges that were newly-imposed while my account was completely dormant shouldn’t be a big ask here. Again, I signed up for an hourly package that did not have a base charge (see 2022 invoices for proof), and I did my due diligence as a customer to confirm that I would not be charged a base fee at the time I stopped using your product and my account. There were no recurring fees at that time, nor would I expect there to be because that’s not the fee structure I signed up for. Do you really expect me to follow up with every company I have ever done business with on a monthly basis to double-check that my inactive products haven’t arbitrarily switched their billing terms on dormant accounts and started billing the customer for ever having a product that they no longer use? That is such an absurdly-undue burden on the customer, and if that’s not apparent for my particular case, then wow that’s a bad look.”

it doesn't work as it should. It was a waste of money. they don't want to refund the payment

I was searching for the service to rent GPU machines and found paperspace. At first glance it looked good: good design, you can create different roles if you are managing the company, nice integration with VS code. The only minus I found at that stage was a bit of lagging interface, but thats ok. I bough some kind of premium subscription to use the best GPU machines available and that is when the problem started. In one of the sessions I've tried to use "premium" machine, but all of them were busy. Hmm, you are paying for premium machines but they are not available. After 3rd or 4th time I came across the problem I decided to cancel subscription. I left some feedback to one of the managers who was asking why I did it. I found another service and moved to it. In 2 or 3 month a new bill from paperspace. What? The company staff is telling me that I was using the service, so they billed me for this and don't want to give my money back. Worst customer experience ever, guys. Good luck.

I ordered some items like clothes on January 2 2023 but up till now I haven't received any of my orders. I have also requested for my refund still yet no response. Please i want my refund as soon as possible thanks

Trying to buy their pro plan, my card was declined. Why? They forget to hide error logs, turns out they try to charge me 1000$ directly to Strapi instead of 8$. freaking mad scam.

Found out that this company has been charging my card for years without notice. I opened an account years ago as an undergraduate student and never ended up using their services. I was not running notebooks or instances yet I was continuously charged. They just charge you in secret without ever sending an invoice to let you know you have been charged. I only found out because my card eventually expired and then they sent me an email complaining that the payment could not be taken. Steer well clear.